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Due to the recent White House announcement regarding US travel for fully vaccinated visitors, our Customer Service team has long wait times.
If you have a USA holiday and would like to rebook you can do so here.
Our sales team are available to support with new bookings as normal over the phone

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  • 28 Sep 9:00am - 7:30pm
  • 29 Sep 9:00am - 7:30pm
  • 30 Sep 9:00am - 7:30pm
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  • Saturday 9:00am - 7:00pm
  • Sunday 10:00am - 6:00pm
International Drive, Orlando

Our holiday destinations

Our Green Light Holiday List

We’ve got the green light to travel to some of our most favourite places.
Are you ready to swap loungewear for swimwear? Or Zoom calls for stunning waterfalls? Maybe you’re dreaming of that first blissful moment of sand between your toes, or the excitement of exploring somewhere completely new.
It’s time to swap the new normal for a new amazing.

Our most popular destinations

You may know us for our holidays to Florida and the Caribbean – that’s because we’re the UK’s largest and most successful transatlantic tour operator and have 30 years’ experience as a long-haul package holiday company.

Take a look at some of our other favourite destinations with amazing offers to plan ahead your next dream holiday.

Orlando

Orlando holidays

The theme park capital of the world, Orlando never fails to amaze with those hair-raising ‘coasters of Walt Disney World and beyond. Kids step into the movies at Universal Orlando® Resort and golf fans are bowled over by its 170+ world-class courses.

Las Vegas

Las Vegas holidays

From spectacular stage shows and death defying acts of magic, to waltzing fountains and vast casinos; Sin City is a dazzling playground for all. Find sensory overload and lavishness at every turn. Opulent hotels transport you to every corner of the world.

Barbados

Barbados holidays

Lively calypso beats, stunning natural wonders, and some of the world’s best beaches make Barbados a favourite Caribbean island. From the star-studded Platinum Coast, to the family-friendly all-inclusives and local fish-fry celebrations; this island has something for everyone.

New York

New York holidays

New York needs no introduction. But if it did, we couldn’t go without mentioned the good ol’ Lady Liberty, world-famous Broadway theatres and the breathtaking Central Park. This awesome city of skyscrapers and unbeatable shopping is like stepping into your favourite movie.

Maldives

Maldives holidays

These 26 coral atolls consist of hundreds of islands where scenes of crystal white sands and luxuriously warm seas become a reality. Blessed by spectacular underwater life and blissful weather, these close-knit pieces of paradise are a dream to explore.

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

I am currently on holiday and I need to speak to someone


The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com

If you are in the USA or Canada please email: USAreps@virginholidays.com.

Need help?

Talk to an expert

Call us directly

Feel free to call us directly on
01234 567784
Our travel experts are on hand to help you book your next holiday.

Send us an email

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XXXX@virginholidays.com
We will try to respond to your email within 24 hours.