Pullman Kuala Lumpur City Centre Hotel & Residences

Kuala Lumpur, Malaysia

The hotel

A cool contemporary style mixed with classic Malaysian hospitality in a mid-metropolis spot at the Pullman Kuala Lumpur City Centre. Living up to its name, it’s truly central – with Bukit Bintang, walking distance to Pavilion Kuala Lumpur and KLCC for the most-loved shopping and entertainment hub, just moments away. There’s dining even closer, with the Pullman KLCC covering all culinary bases – Chinese at RED, Malaysian and international at Sedap, Japanese at Enju, tapas at Blu Bar & Cigars, and Western and Asian light bites at Terrace Poolside Bar & Grill, which lets you linger longer at the 10th floor rooftop pool and sundeck of this recently updated residence-style hotel.

Amenities

  • Bar
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Located on Jalan Conlay, opposite Pavilion KL Shopping Mall. Transfer time from Kuala Lumpur Airport: 50 minutes.

Hotel information

607 rooms and residences. All of which are air-conditioned, LED TV, mini bar*,tea/coffee making facilities, in-room safe. Deluxe room with 1 king-size bed, sleeping maximum 2 Adults and 2 Children.

 

 

 

 

 

 

 

 

 

 


Premium Deluxe Rooms have a panoramic view, wth 1 king-size bed sleeping, maximum 2 Adults.

Grand Deluxe Rooms are large corner rooms with 1 king-size bed sleeping, maximm 2 Adults and 2 Children.

3 restaurants and 2 bars. Rooftop pool. Spa and fit lounge. WiFi. Parking*. Laundry service*

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (161)
  • Very good (60)
  • Average (23)
  • Poor (7)
  • Terrible (12)
Image of the Tripadvisor rating Disappointed trip and services not up to expectations

Aug 5, 2020 feronne Singapore, Singapore

My husband and i checked in and stayed in the hotel for 4 nights. Below are our feedback and comments: Good points - Great locations. 5 mins walk to Pavilion, where you can find lots of restaurants and shops. - Receptionist are helpful and friendly. Rooms for improvements - No welcome platter in the room despite we are the platinum member. -… Read more
My husband and i checked in and stayed in the hotel for 4 nights. Below are our feedback and comments: Good points - Great locations. 5 mins walk to Pavilion, where you can find lots of restaurants and shops. - Receptionist are helpful and friendly. Rooms for improvements - No welcome platter in the room despite we are the platinum member. - Limited choices of alcoholic drinks during the cocktail sessions. Same set of desserts were served for the past 4 days. - The lounge was closed and the breakfast and cocktails were served at the “Sedap” restaurant area. Despite there were not much guests to attend to, the service was still rather slow. The food served was cold while it is supposed to be at least warm/hot. - Breakfast quality was decent, but there were always some fruit fly flying around the food. - Quite surprised that we’ve been told that there’s no croissant being served for breakfast, in a 5-Stars Hotel! - The peek hole at the door was not working. Cannot really see outside from the inside of the room. Informed the hotel staff, but they just replied they are not sure and nothing much he can do. We’ve been here before in 2019, the facilities, services, overall experiences were good back then. But this time, we felt another way round. We understand that things has changed due to this COVID-19; however, a hotel like Pullman should have at least maintain a min level of service quality. We do hope that the hotel management will take in our feedback and improve. Read less
Image of the Tripadvisor rating Horrible breakfast

Aug 5, 2020 Patricktan11

booked the apartment unit but the smell of the unit is uncomfortable. Hence upgrate to junior suite. The reception staff was very helpful with the upgrade. But the breakfast the next morning was horrible. Understand there's no buffet breakfast.. am only allowed to order once for two adult. Mind u I have a 4 years old with me. Upon clarification… Read more
booked the apartment unit but the smell of the unit is uncomfortable. Hence upgrate to junior suite. The reception staff was very helpful with the upgrade. But the breakfast the next morning was horrible. Understand there's no buffet breakfast.. am only allowed to order once for two adult. Mind u I have a 4 years old with me. Upon clarification with the staff there.. was told breakfast is only for adult. Kids don't get to eat. The staff answers as if I am begging for food. Read less
Image of the Tripadvisor rating Really great hotel, great location

Aug 3, 2020 jrsee Toronto, Canada

Overall this is a great hotel, with pretty nice rooms and great service. I did find the area where breakfast is served gets very busy in the morning. The location is very close to attractions, walking distance to Petronas Towers, the Pavillion Mall is across the street.
Image of the Tripadvisor rating Perfect weekend getaway.

Jun 18, 2020 mustaqimmokhlis

Hotel location is strategic. 5-min walk to Pavilion mall. The hotel staffs are all nice. Many facilities were not open during the Recovery Movement Control Order (RMCO), however the hotel staffs provided us with some special treats inside room. Can't think of any better experience than what we had especially during this time, it was indeed a… Read more
Hotel location is strategic. 5-min walk to Pavilion mall. The hotel staffs are all nice. Many facilities were not open during the Recovery Movement Control Order (RMCO), however the hotel staffs provided us with some special treats inside room. Can't think of any better experience than what we had especially during this time, it was indeed a perfect stay. Read less
Image of the Tripadvisor rating A strange Accor experience as COVID 19 lock down eases

Jun 17, 2020 Wee Kiat P Kuala Lumpur, Malaysia

I decided to spend the weekend in KL with my family as the lock down eased. The normally busy hotel was strangely empty. Most food outlets were closed as were the gym and the pool. The club lounge was also closed. So, i was not able to enjoy this facility. Overall, the staff provided the service as best as they could. The only issue i had was that… Read more
I decided to spend the weekend in KL with my family as the lock down eased. The normally busy hotel was strangely empty. Most food outlets were closed as were the gym and the pool. The club lounge was also closed. So, i was not able to enjoy this facility. Overall, the staff provided the service as best as they could. The only issue i had was that breakfast was served in the room and it took a long time to arrive. I was also not offered a customary welcome drink which was probably due to COVID 19. I hope that things will get back to normal soon. Read less