Shangri-La, Kuala Lumpur

Kuala Lumpur, Malaysia

The hotel

A worthy member of the upscale Shangri-La family, this luxury Malaysian hotel embodies the group’s legendary qualities: decadent styling, exquisite dining, a catalogue of glamourous rooms and suites, and an elite and desirable setting. Taking references from the lush urban parks of Kuala Lumpur, the hotel’s pool is bordered by greenery, its gym’s running machines look out onto leafy landscaping, and the lobby lounge features a window wall with indescribably stunning views into the tropical gardens. It’s not forgotten its city centre location though, with ritzy restaurants, bars, and lounges fitting for its spot in Malaysia’s main metropolis. Just a 5-minute walk from the Petronas Twin Towers, this sanctuary is primed for guests drawn to KL for the shopping districts, culture, or simply the parks.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Children's Pool
  • Babysitting service
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

Located in central Kuala Lumpur and is approximately 5-minute walk to the iconic Petronas Twin Towers. Transfer time from Kuala Lumpur Airport: 45 minutes.

Hotel information

662 rooms and suites. All with satellite/cable TV, complimentary WiFi, telephone, executive desk, tea/coffee-making facilities, mini-bar*, safe and hairdryer. Deluxe Rooms with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Executive Rooms are slightly larger with city or garden views and 1 king-size bed, sleeping maximum 2 adults.

Premier Rooms are the hotel's largest non-suite rooms with garden views and 1 king-size bed, sleeping maximum 2 adults.

Horizon Club Executive Rooms with views of the city or the hotel’s gardens and access to the exclusive Horizon Club Lounge with its full range of privileges listed below.

The Horizon Club provides the following exclusive benefits;

  • Personalised check in/check out service
  • Concierge service
  • Complimentary breakfast, all-day refreshments, afternoon tea and evening cocktails in Horizon Club Lounge
  • Complimentary suit pressing on arrival
  • Daily International newspaper

5 restaurants; Lafite (modern fine dining; lunch and dinner), Lemon Garden Cafe (local and International, all-day dining), Shang Palace (Cantonese cuisine; lunch and dinner), Zipangu (Japanese; lunch and dinner), Arthur’s Bar & Grill (International and local bites), Lemon Garden 2Go (deli café). Lobby lounge with live band entertainment. Poolside Terrace. Outdoor swimming pool and kids' pool. Spa* and Health Club with Jacuzzi, Hydropool, sauna and steam room. Horizon Club Lounge. Laundry/dry-cleaning service*. 24-hour room service*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6162)
  • Very good (1599)
  • Average (418)
  • Poor (94)
  • Terrible (76)
Image of the Tripadvisor rating Weekend stay

Aug 10, 2020 Justinlyh Kuala Lumpur, Malaysia

We booked and stayed one night last weekend and it was awesome. Thanks to Ms Sherry, front office manager for a very smooth early check in. We felt safe over the covid19 pandemic because the hotel was practicing tight and cautious SOP. They provide hand sanitizer and alcohol based wet tissue in the room. The new normal breakfast experience was… Read more
We booked and stayed one night last weekend and it was awesome. Thanks to Ms Sherry, front office manager for a very smooth early check in. We felt safe over the covid19 pandemic because the hotel was practicing tight and cautious SOP. They provide hand sanitizer and alcohol based wet tissue in the room. The new normal breakfast experience was great and the food quality still well maintained. Read less
Image of the Tripadvisor rating SHANG HAS NEVER DISAPPOINTED ME IN ANY OF MY STAYCATION

Aug 10, 2020 roziemohamed Kuala Lumpur, Malaysia

Had a weekend staycation at Shang Kuala Lumpur , just needed a peaceful place to do some work , to unwind and meet some friends. My reservation was upgraded to a spacious room facing the main road of Jalan Sultan Ismail, in which the room was more spacious, extremely clean and lovely, with added coffee machine facility. It was a great weekend… Read more
Had a weekend staycation at Shang Kuala Lumpur , just needed a peaceful place to do some work , to unwind and meet some friends. My reservation was upgraded to a spacious room facing the main road of Jalan Sultan Ismail, in which the room was more spacious, extremely clean and lovely, with added coffee machine facility. It was a great weekend getaway. Breakfast and services of chef were excellent! Read less
Image of the Tripadvisor rating Gréât deal for a staycation

Aug 9, 2020 Sinag Quezon City, Philippines

Have you missed the vibe of KL during the lockdown? Or have you thought of visiting your city while it’s ALL quiet? That’s exactly what we achieved by booking a suite deal at the Shang! 1. Excellent and flawless check-I’m on a late Friday afternoon. Our request for a late check-out was accommodated. 2. Horizon Club Lounge access helped manage… Read more
Have you missed the vibe of KL during the lockdown? Or have you thought of visiting your city while it’s ALL quiet? That’s exactly what we achieved by booking a suite deal at the Shang! 1. Excellent and flawless check-I’m on a late Friday afternoon. Our request for a late check-out was accommodated. 2. Horizon Club Lounge access helped manage the peckish while I still logged-in for work in the comfort of a 26th floor executive suite. 3. Thankfully - Shang Palace, Lemon Garden Cafe and Zipangu made sure we did no need to worry about ‘bad hotel food’ because these are among the most sought after restaurants in the city - all in one roof! We would have tried Arthur’s Bar & Grill too but this was close to kids after 5.30 pm. 4. Golden Circle hospitality - we have scarcely used our Golden Circle membership but EVERY time I needed to use it to redeem the points or avail of membership discounts, I ALWAYS get service with a smile and the perks are really worth it. Truly exceptional and rare especially when there are so many loyalty memberships flying around. 5. Facilities and amenities - room may have the old world feel but we had all the ample space we needed for a staycation. Pool was sufficient for a cool dip and we were just quick to give way to family weekenders with their excited kids. Again - respecting physical distancing to not spoil the fun of whatever little freedom we have. 6. Accessibility - yes - this was a staycation but we finally took the chance to walk up to the Bukit Nanas/Eco-forest reserve near the KL Tower. It was a good way to just burn off the calories from the ample, diverse choices of breakfast at The Lemon Garden Cafe. As we do love this occasional pampering when it’s not so busy - we at least hope other KL residents can enjoy and welcome this escape within the city too to help the hotel and tourism industry. Did I mention that my husband did get a lovely just-perfect-size birthday cake when we arrived in our room to start his birthday festivities? It’s the little things that we treasure most and that makes our Shangri-La stay extra special. Thank you very much for the excellent service, staff of Shangri-La KL. Read less
Image of the Tripadvisor rating A great stay in Shangrila KL

Aug 9, 2020 Zoomooooo Kuala Lumpur, Malaysia

We had a great staycation in Shangrila KL. The food provided by horizon club was excellent and the service was good throughout the stay. My son enjoyed the cooking class and fish feeding session too. Great job Shang!
Image of the Tripadvisor rating Staycation in KL

Aug 3, 2020 Katherinethong1982

As Covid-19 pandemic now, we choose to have a staycation in KL. Lucky we select Shangri-la, it was a fun and enjoy short trip. Our rooms have been upgraded to family premier suit. The rooms are amazing and cosy. Full schedule activities for kids and they enjoy very much. We are looking for next trip in Shangri-la Hotel again.