Golden Sands Resort by Shangri-La

Penang, Malaysia

The hotel

It has an enviable location right on the beach with family friendly facilities including the amazing Adventure Zone family play area with slides and a splash pad water play area. Sip happy hour sunset cocktails at Sigi's Bar and Grill on the Beach or have afternoon tea at the refreshing Lobby Lounge. Evening entertainment includes music by live bands. The child-friendly Golden Sands Resort by Shangri-La on Batu Feringgi beach in Penang has a Kids' Club to complement the Adventure Zone family play area with slides and play equipment. At the Garden Café enjoy great Malaysian and Continental cuisine from all-day dining á la carte menus and weekly buffet dinner specials with live action cooking.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Children’s Playground
  • Children's Pool
  • Room Service
  • Evening Entertainment
  • Wheelchair access
  • Fitness Centre/Gym
  • Internet Access

Where is it

On Batu Ferringi Beach. Private transfer time from Penang Airport: 1 hour 15 minutes.

Hotel information

387 rooms on 7 floors with 4 lifts. All with air-conditioning, TV with films, complimentary WiFi, tea/coffee maker, mini-fridge and safe. Superior Hillview Rooms feature traditional Malay touches, with 1 king-size bed or twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board/Full Board options: meal plans are food only and do not include room service.

Superior Hillview Family Combo Rooms, includes a second interconnecting room and kids stay, play and eat programme. Applicable to 2 adults and 3 children. Adjoining room will have twin beds and 1 rollaway for the 3rd child.

Deluxe Seafacing Rooms have a balcony, with 1 king-size bed or twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

Deluxe Seafacing Family Combo Rooms are ideal for 2 adults and 3 children (under 12 years).

Executive Sea View Rooms have full sea views with twin beds or 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child.

Executive Sea View Family Combo Rooms include 2 interconnecting rooms and can comfortably accommodate 2 adults and up to 3 children.

Family Combo Rooms include the following:

  • Children can utilize the Adventure Zone, located in the grounds of the Golden Sands Resort for two hours per day per child (under 12 years)
  • Breakfast is included in the room rate
  • Kids lunch and dinner must be taken from the buffet or the kids menu in other dining outlets

Children under 12 must be accompanied by at least one paying adult for all meals.

Garden Café (serving local and International cuisine), Sigi’s Bar and Grill on the Beach (casual and al fresco dining). Swimming pool and kids' pool. Splash Pad water play area with wet slides. Fitness centre and beauty salon*. Tennis courts. Jungle walks, petanque, pool games, T’ai Chi*, volleyball, cooking classes*. Adventure Zone* (family entertainment centre). Kids' Club (5-12 years). 24-hour room service*. Complimentary WiFi available throughout the resort.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

3 nights between 23 Dec-3 Jan.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1512)
  • Very good (1435)
  • Average (590)
  • Poor (238)
  • Terrible (186)
Image of the Tripadvisor rating Last Refurbished Was in 2009

Aug 9, 2020 Saiful H Kuala Lumpur, Malaysia

Golden Sands is a part of Shangri-la group. Pro: Location is great, pool and recreation facilities are top notch, breakfast spreads are ok, "special guest" is entertaining, toilet amenities smells good. There is a waiting lounge area for Golden Circle member. Murphy or Rollaway bed are available for free upon request. Cons: Check in a little… Read more
Golden Sands is a part of Shangri-la group. Pro: Location is great, pool and recreation facilities are top notch, breakfast spreads are ok, "special guest" is entertaining, toilet amenities smells good. There is a waiting lounge area for Golden Circle member. Murphy or Rollaway bed are available for free upon request. Cons: Check in a little slow. Front Desk in charge discourage me to put in deposit, asking me to pay upfront. Our family likes to spend money at the restaurant and spa but it was done in a discomfort manner by having to carry card and money to the pool. Water pressure in the shower area is low, not adequate with the huge diameter of the shower head. Furniture are old and design are outdated. Furniture is built it and not movable. Refrigerator temperature is fix and you can control it. Special request: Since purpose of visit is to celebrate the wedding anniversary, hotel accommodate my humble request. We received titbit, card, wishes and a cake to celebrate it. Thank you for extending your hand to us. Read less
Image of the Tripadvisor rating Standards Dropped.

Aug 7, 2020 Poje M Kuala Lumpur, Malaysia

Weekend of the 10-12/7 Biggest problem was the big majority of the guests did not wear face mask. No social distancing and so many people during Covid19. Did not feel safe. Too many noisy kids. Other issue, the quality of the food is getting worse and worse. Definitely not a 4 ☆ but feels like a 2☆. But hotel is nice and service is good. But… Read more
Weekend of the 10-12/7 Biggest problem was the big majority of the guests did not wear face mask. No social distancing and so many people during Covid19. Did not feel safe. Too many noisy kids. Other issue, the quality of the food is getting worse and worse. Definitely not a 4 ☆ but feels like a 2☆. But hotel is nice and service is good. But overall quality has dropped, not sure if we would return. Read less
Image of the Tripadvisor rating Bad service and and bad comunication among staff

Aug 5, 2020 ndar1992 Bayan Lepas, Malaysia

What i request upon reservation where not fulfill as reservation department said it can be done but when check in staff said it cant be done.. Arrive @3pm but just got room at 5pm. Blanket have some stain on it
Image of the Tripadvisor rating Checked In Left Bad Taste in Mouth

Aug 4, 2020 Mobbie_MM

We just checked in today. Executive Suite (King) IN/OUT 4th August/7th August. Room 270. Arrived just before 3 pm and after 2 hours we still did not get our keys. Went to the counter numerous times, nobody advised what time we could expect to get our keys. It was a hot day, tired and after driving from KL and working, I was looking forward for a… Read more
We just checked in today. Executive Suite (King) IN/OUT 4th August/7th August. Room 270. Arrived just before 3 pm and after 2 hours we still did not get our keys. Went to the counter numerous times, nobody advised what time we could expect to get our keys. It was a hot day, tired and after driving from KL and working, I was looking forward for a quick wash and then I had to rush out for a late afternoon meeting. After more than 2 hours and running out of patience, I called the hotel number, spoke to a young lady who said room is ready but not sanitized. Guests had checked out late. I told her, I understood perfectly that you have extra cleaning procedures and can understand a delay of max 1 1/2 hours...but after 2 hours, NO indication of when I can get my keys is terrible service! Moreover, having guests checkout late is the hotelier's perogative - you know that the room will be occupied and know that extra time is needed. Also, we did book premium room for a reason. Don't get me wrong. All I wanted was a timely, fuss-free check-in but if you have a problem, keep me posted and I shall shift my schedule. So this person I spoke on the phone said, "just give me 5 minutes and I shall call you back". Well SHE DIDN'T!!!! Anyway, I want to the Grill by the sea and spoke to a Mr Balan who took it personally to check our room. Thank you and kudos to you, Mr Balan. We left the restaurant and went to the counter to get our keys. It was just sitting pretty there - nope still no call to say they were ready. So we got into our room. It was an ok room, but soiled sofa and bed sheet with a tear (photos). Waited for our bags. Bell person brought wrong bags. Hummph!!! I had my husband go down to concierge to see to it personally that we get our bags. As he was waiting, after telling them of our predicament, the bell person loaded someone else's bags. Hmmm, further annoying an irate customer????? Salt into wound! Well having said all the above, a pleasant Mr Ranjit came upstairs to personally apologise for all the fiasco and wanting to make good of it. Thank you for the offer, but we politely declined. Kudos for good customer service, Mr Ranjit. Will I stay here again? I still have 3 more nights and 4 days - if they do not mess up again. No customer services can make up for bad taste in the mouth if recurrent Read less
Image of the Tripadvisor rating Golden Experience at this outstanding resort

Aug 4, 2020 BenMorais Petaling Jaya, Malaysia

Stayed at this Shangri La resort for the fifth time in recent years. It was, once again, a good decision. The check in was smooth and efficient. This was appreciated since we chose to drive to the resort from Petaling Jaya. We were soon allocated our room. It was a large, roomy, clean and comfy room in keeping with Shangri La's high standards. My… Read more
Stayed at this Shangri La resort for the fifth time in recent years. It was, once again, a good decision. The check in was smooth and efficient. This was appreciated since we chose to drive to the resort from Petaling Jaya. We were soon allocated our room. It was a large, roomy, clean and comfy room in keeping with Shangri La's high standards. My wife and I spent some time relaxing on the easy chairs in the garden. From here we had a good view of the beach scene. Surprisingly, the hotel was quite heavily booked. The breakfast for us on day one was to be in Sigi's Bar because of the social distancing rule. No problem there. On day two we were able to have breakfast in the resort's cafe. The choices available to us were wide and varied. On another note, I must mention that I thought the Nepali security guards were excellent. They were quick to show me a parking slot when I drove in. Very thoughtful indeed. The other resort staff especially the wait staff were equally on the ball attentive and courteous. All in all, a great stay. We will be back......for sure. Read less