Sheraton On The Falls

Niagara Falls, Niagara

The hotel

Located just a 5-minute walk from the Falls and the cornerstone of Falls Avenue Waterpark, Attraction and Entertainment Complex, Sheraton on the Falls is also one of Niagara’s most luxurious accommodations. All guest rooms have up-to-the-minute amenities but why not treat yourself and upgrade to a City or Falls View Room, they feature floor to ceiling windows to make the most of your stunning surrounds. In-between sightseeing, make sure you book yourself into the Fallsview Christienne Spa, enjoying a spot of pampering whilst admiring the views. There’s also a state-of-the-art fitness centre on the third floor and two Falls view swimming pools — one indoor, which is open all year and a seasonal outdoor pool with furnished sun deck. Dining options include the hotel’s signature Fallsview Restaurant, offering a mouth-watering buffet extravaganza to tempt all palates. There’s also the Rainforest Cafe, which the whole family will love, the ultra cool Hard Rock Cafe and Starbucks™ in the lobby for great coffee. Windows by Jamie Kennedy, situated on the 13th floor, has a local farm-to-table philosophy and has one of the most spectacular Falls views. Falls Avenue, connected by indoor walkway, is also at your disposal with more big name restaurants, a fabulous indoor waterpark and shopping galore!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Honeymoon
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

In the heart of Niagara and connected by indoor walkway to all Falls Avenue hotels, attractions and restaurants as well as the Casino Niagara. The world famous Maid of the Mist is a short walk away.

Hotel information

669 rooms and suites. All with air-conditioning, satellite TV with pay-per-view films, telephone, WiFi access, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Rooms with 2 queen-size Sheraton Sweet Sleeper beds, sleeping maximum 4 adults or 2 adults and 2 children.

City Side Rooms offer all the facilities of the Standard Rooms but benefit from floor to ceiling windows and city views, with 1 or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Fallsview Rooms have floor to ceiling windows with outstanding views of Niagara Falls, are larger and have either 1 or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Fallsview Restaurant (International buffet, open for breakfast, lunch and dinner), Windows by Jamie Kennedy restaurant (premier local cuisine, open for dinner), The Rainforest Cafe, Hard Rock Cafe, Starbucks® Cafe. 2 Falls view swimming pools (1 indoor, 1 outdoor). Water park. Fitness centre. Fallsview Christienne Spa*. Shopping concourse. Laundry/dry cleaning service*. Concierge service. Self-parking and Valet parking CA$29-45 plus tax per day (payable locally, subject to change).

*Denotes local charge.

Please note:  A resort fee of CA$15.95 plus tax per room per day is payable locally and includes the following benefits:



  • WiFi access with endless devices
  • Unlimited long distance calls from your room to anywhere in USA or Canada
  • Unlimited local calls
  • 2 bottles of complimentary water per day
  • In-room Starbucks Coffee & Tazo Teas
  • Unlimited access to Sheraton Fitness
  • Printing of Boarding Passes
  • 2 WEGO tickets (this state of the art bus system connects accommodations and tourism attractions throughout the City of Niagara Falls and Niagara Parks – 24-hour retail value CA$14)
  • Family E-Portrait at HERSHEY’S Chocolate World
  • A sampling for 2 at Niagara Brewing Company

Resort fee inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4461)
  • Very good (2656)
  • Average (1038)
  • Poor (482)
  • Terrible (409)
Image of the Tripadvisor rating Domestic abuse with a view

Nov 29, 2020 deaddandelion Ontario, Canada

I have been staying at this hotel for over 15 years and never had a problem until this weekend. It's the only hotel we stay at in Niagara. Now I'm seriously reconsidering this choice. Last night, November 28th, at 10:30pm the couple in the room above us began to argue extremely loud. He was screaming at his spouse that she's a "liar and a whore"… Read more
I have been staying at this hotel for over 15 years and never had a problem until this weekend. It's the only hotel we stay at in Niagara. Now I'm seriously reconsidering this choice. Last night, November 28th, at 10:30pm the couple in the room above us began to argue extremely loud. He was screaming at his spouse that she's a "liar and a whore" among other things I will not repeat here because they're too awful. By midnight the argument turned physical. Furniture was being thrown, fists were punching walls. The woman kept opening the window door and screaming outside for help. Note, they were on the 20th floor! Multiple times she tried to leave and he would drag her back inside slamming the door behind them. My fiancé tried to call the front desk but phones were not being answered. He went down to the front desk to report the assault. Security were supposed to go up to their room but it clearly did not happen as the fighting both physical and verbal continued. The family in the room next to us with a small child were also subject to this abuse and their child was crying. They also reported the incident to staff. At 5am my fiancé went back to the lobby to talk to staff as the assault was still going on! Security did not arrive and the abuse continued until 8am. My fiancé again goes to the lobby and the person he spoke to offered no support other than giving us a late checkout and credit us one night of parking. What a joke! As a domestic abuse survivor myself the night was filled with anxiety and terror. We did not sleep whatsoever and neither did the family next to us. I'm horrified that the poor child next door had to experience this. I'm also a chronic pain patient with seizures. The lack of sleep and stress has left me non functional and we had a very long drive back home on zero sleep. Upon checkout I spoke to a very kind desk clerk who was extremely upset with what we went through and he got the manager on duty. This manager could not have cared any less if she tried. Absolutely no sympathy or concern at all that one of their guests suffered extreme abuse. I was choking back tears as I explained in full detail what we witnessed. She asked why we didn't file a report. Excuse me?! We did. Twice. As did the neighbours. She stated that there is no report on file and that "we had a lot of noise complaints last night". This is NOT A NOISE COMPLAINT. This is severe violence. I was then told that we should have taken care of it ourselves or called the police. WHAT?! You want us to confront a man in a blind rage who is brutally assaulting his spouse?! How is that safe?! This is why hotels have security. I was given a flat "I'm sorry for the noise". Absolutely ridiculous. We stayed for 2 nights and I asked to have our last night refunded. Why should we pay for a night of terror listening to man beat a woman? How is this manager, a woman herself, ok with this?! She thought a partial refund is more than enough. It absolutely is not. She wouldn't listen to either of us and clearly just wanted us to leave. We informed her that we felt incredibly unsafe and it's the duty of hotel security to ensure all guests are safe. All we were given was a flat, fake "sorry". For all we know the woman up in that room is in need of medical attention and nobody will listen. I asked who her supervisor is and was told they're not here and won't be until Tuesday. The flicked a card at me for the front office assistant and left. I have emailed this assistant and through my own research found the general manager. I have emailed them all and customer service as well to cover all the bases. We had planned to return for my birthday in December but now I feel that this property is not safe at all. I understand that things are stressful due to the pandemic and staff are limiting contact with guests in their rooms but when you receive a call of abuse that overrides any sort of covid protocol. Read less
Image of the Tripadvisor rating Perfect place

Nov 29, 2020 VacationsAandJ Mississauga, Canada

October 23, 2020 we were married in Stevensville and stayed here that night. Pre booked and every ready at check in. The front desk staff were extremely friendly and helpful with all the hotel information and any questions we had. The room was cleaned to perfection. We requested an upper floor room with a falls view (since this was our wedding… Read more
October 23, 2020 we were married in Stevensville and stayed here that night. Pre booked and every ready at check in. The front desk staff were extremely friendly and helpful with all the hotel information and any questions we had. The room was cleaned to perfection. We requested an upper floor room with a falls view (since this was our wedding night) and were not disappointed. What a great place to stay, would go back here in a heart beat. Hotel is in a great location, has plenty of amenities on site including the casino (when ever it opens agains) Massimo restaurant is there and would recommend a visit. Thanks to the staff for a great night! Read less
Image of the Tripadvisor rating Perfection!

Nov 28, 2020 PeculiarPeacock Ontario, Canada

Wow, the pandemic has really brought out the worst in people and it truly shows with the recent ridiculous negative reviews. I’ve been staying at this hotel since 2000. Nearly 21 years now! Never once have I had an issue here and it’s the only place I will ever stay in Niagara! I’ve seen the hotel transition through many renovations and they’re… Read more
Wow, the pandemic has really brought out the worst in people and it truly shows with the recent ridiculous negative reviews. I’ve been staying at this hotel since 2000. Nearly 21 years now! Never once have I had an issue here and it’s the only place I will ever stay in Niagara! I’ve seen the hotel transition through many renovations and they’re always wonderful. My rooms have always been spotless and I’m a stickler for cleanliness. Staff are always kind and helpful. For those complaining about parking and resort fees...you’re staying in a tourist destination. They all charge a resort fee and that is clearly stated when you book be it online or over the phone. Yes, you pay to park, just like at every other hotel! I have stayed here twice during the pandemic for work. The accusations people are making in their reviews are crazy! Masks are mandatory and enforced unless you medically cannot wear one. Staff are masked, including housekeeping. Yes there is no valet at this time because of COVID safety. You can park on deck (very limited spaces) or self park a very short walk away. Coffee makers are currently removed from rooms as they are hard to properly sanitize and staff are trying to keep you safe! If you’re really so high maintenance that having no coffee maker causes you to be outraged, stay home! Yes there is no room service due to COVID. Again, the staff are trying to keep you safe by limiting contact. Yes, rooms are not cleaned daily if you are staying more than one night for the same reason. However if you need anything replenished or cleaned just call the desk and they will help you. I’ve done it. You will be informed of all of this when booking. We are living in a pandemic. If you have certain must haves call the hotel to ask questions before you book, don’t expect it to be business as usual. They are doing the best they can! There are also plenty of food options available in the area and some will deliver to the hotel. Learn to adapt, people! If you come in thinking that everything will be “normal” well, that’s on you. Don’t abuse the staff because you can’t accept the fact that we’re living in a very different world right now. CALL AND ASK IN ADVANCE! Sanitizer stations are always full yet you could also carry your own sanitizer with you which, let’s be honest, you should be doing that already. Every time I have been in the lobby I have seen staff cleaning common areas and elevators. Signage about masks and distancing are clearly posted. To those who find the noise of the mini fridge too loud here’s an idea...unplug it! That’s what I do as I too find them loud. If you don’t need it, unplug it. If you do need it then don’t whine. It’s not the fault of the hotel, most mini fridges are on the noisy side, especially when placed in a cabinet, it turns into an echo chamber. Again, not the fault of the hotel. Cant sleep from the sound and need the fridge on? Get earplugs. Easy! Keep up the great work Sheraton! I will always come back! Read less
Image of the Tripadvisor rating Awesome Place with great view

Nov 27, 2020 davidaX6977EK

Place is amazing and staff are great. Take advantage of the view if you can for a few extra bucks. Well worth and close to everything. With all the Christmas lights set up as well and close to lots of restaurants.
Image of the Tripadvisor rating Updated and safe

Nov 27, 2020 Tammy D Ridgeway, Canada

Hotel has been updated and is extremely clean, but inviting and warm at the same time. Jonathan at the front desk went above and beyond. He was very friendly, knowledgeable and helpful. He really got this night away off to a great start. The room was immaculate and the view is over the top! The entire experience was great and we will… Read more
Hotel has been updated and is extremely clean, but inviting and warm at the same time. Jonathan at the front desk went above and beyond. He was very friendly, knowledgeable and helpful. He really got this night away off to a great start. The room was immaculate and the view is over the top! The entire experience was great and we will definitely be returning for another get away!! Read less