The Westin Harbour Castle

Toronto, Canada

The hotel

A luxurious, landmark waterfront hotel, Westin ensures your every comfort is met at the Harbour Castle. Beautifully appointed guest rooms with Westin’s signature Heavenly Bed and Bath offer a welcome retreat at the end of a busy day spent sightseeing. There’s also a heated indoor swimming pool in which to wallow and the WESTIN Workout Gym, overlooking the picturesque Toronto Islands — enough to inspire anyone to take to the treadmill! Afterwards, recline in the whirlpool or, if you’ve still energy to spare, perhaps a game of tennis or squash may tempt you. There are plenty of restaurants close by but highly recommended are both the hotel’s eateries. The Mizzen serves exquisite à la carte dishes alongside a very tempting buffet. Our SuperFoods menu features revitalizing dishes made from healthy ingredients rich in nutrients, antioxidants and delicious taste so you can feel energized and at your best all day. On the 38th floor, with panoramic views of the city and the lake, is Toula Restaurant and Bar, one of North America’s premier culinary destinations. Sit back and admire the views as you feast on gourmet Italian cuisine and fine wine.

Amenities

  • Bar
  • Swimming Pool
  • Kids Club
  • Room Service
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Close to City Centre
  • Tennis
  • Restaurant

Where is it

In Downtown Toronto, overlooking the shores of Lake Ontario, only steps away from the Downtown Core via the PATH, Toronto's underground covered walkway.

Hotel information

977 rooms on 35 floors. All feature lake or city views and have a Westin Heavenly Bed®, air-conditioning, satellite TV with premium channels and pay per view films, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer and iron and board. Traditional Guest Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

The Mizzen Restaurant (à la carte and buffet options, open for breakfast), Toula Restaurant and Bar (Italian cuisine, with 360 panoramic views, open for lunch, dinner and Sunday brunch), Harbour coffee bar. Chartroom Bar and Lounge. Indoor heated swimming pool and whirlpool. Seasonal sundeck. European-style Spa*. 24-hour complimentary access to WESTIN Workout Fitness Studio. Sauna and steam room. Rooftop tennis court. Squash and basketball courts. Yoga, Aquafit and Bootcamp classes available*. Westin Kids' Club* (5-12 years). Laundry/dry cleaning service*. Concierge available. 24-hour in-room dining available*. Complimentary shuttle service to surrounding area. Overnight self-parking C$35 or Valet parking C$50, plus tax per night (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2082)
  • Very good (1997)
  • Average (793)
  • Poor (278)
  • Terrible (167)
Image of the Tripadvisor rating Was just OK, considering COVID

Aug 10, 2020 BT-Traveller Detroit, Michigan

Stayed here for 2 nights, Wed, Thurs. Checkin was smooth...Gerry was efficient and professional. King room on 19th floor facing the lake was nice. Room was clean and well appointed. However coffee maker was broken and no coffees provided, had to request coffees, extra towels and water as there was no housekeeping during our stay even with the… Read more
Stayed here for 2 nights, Wed, Thurs. Checkin was smooth...Gerry was efficient and professional. King room on 19th floor facing the lake was nice. Room was clean and well appointed. However coffee maker was broken and no coffees provided, had to request coffees, extra towels and water as there was no housekeeping during our stay even with the early online checkin. Fridge, no microwave. All hotel restuarants and amenities were closed. Saving grace was the free parking, otherwise $50 per night. Nice to be downtown and by the water but due to Covid...limited activities. Also issue with the AC, noisy at times and lack of cooling power. Considering hotel was built in 1975 and changed hands numerous times, it was relatively well maintained. Elevators super fast. Would recommend to all. Read less
Image of the Tripadvisor rating Excellent

Aug 7, 2020 Flyer727755 Montreal, Canada

Hotel room was very clean and spacious. Pool was clean. Harbour view was very nice. Location was good and parking was free. Most of the businesses were closed around the location because of covid. Staff was nice and friendly.
Image of the Tripadvisor rating Great Location, Questionable Service

Jul 26, 2020 justinmclaughlin Brantford, Canada

Visited Toronto for a weekend away. The location was easily accessible from the Gardiner and perfect for taking walks along the water or catching the Ferry to Toronto Island. Check in was quick and easy. Received a room on the 6th floor. Was surprised to receive an accessible room when it had not been requested. Not a fan of when hotels use… Read more
Visited Toronto for a weekend away. The location was easily accessible from the Gardiner and perfect for taking walks along the water or catching the Ferry to Toronto Island. Check in was quick and easy. Received a room on the 6th floor. Was surprised to receive an accessible room when it had not been requested. Not a fan of when hotels use these rooms for guests when they don’t require in case someone who does need them could use it. Because it was an accessible room, the bathroom had minimal storage even for a toiletry bag and the shower was a roll in which would cause the floor to flood because the rubber strip wasn’t secured well to the floor. The room was also muggy and set to 24 when arriving which was very warm and not the best relief from a heat wave. The AC was running for 4 hours while I went for dinner and tour around the area and came back to a still hot and muggy room. Called the front desk who sent maintenance up who said this was a bigger issue the whole hotel was facing as they had shut off air conditioning to many floors and was trying to get it running again. Needless to say the first night was very warm and uncomfortable. Requested extra towels which were delivered promptly but stained. Took them back to the front desk and was told they could assure me they were freshly laundered and I shouldn’t be worried about the stains... I’m not sure who enjoys using towels with brown stains on them regardless of being laundered or not. A manager then brought up new towels that were not stained. The bedding also had a whole in it and was stained. Housekeeping clearly needs to pay more attention to the linens they choose to use and actually provide service. No housekeeping ever came to reset the room, refresh towels, or take garbage during the stay. Maybe this has to do with COVID but this also was never communicated. Overall, the hotel has a great location, and could have nice rooms if the service standards existed amongst the staff, but I probably wouldn’t stay here again and choose a different Marriott property as a Marriott Elite member. Read less
Image of the Tripadvisor rating Expected better... & would have chosen another Marriott property if I could choose again

May 14, 2020 David_Dolmat Santa Marta, Colombia

Overall the stay at the Westin could have been much better. Not having a way to heat water was probably the most annoying part of my stay, otherwise, the room was comfortable. I asked to have a tour of the property despite everything being closed but it was refused I was given a box lunch breakfast to make up for everything being closed which was… Read more
Overall the stay at the Westin could have been much better. Not having a way to heat water was probably the most annoying part of my stay, otherwise, the room was comfortable. I asked to have a tour of the property despite everything being closed but it was refused I was given a box lunch breakfast to make up for everything being closed which was appreciated. I really liked all the TV channel options and WiFi. I sent the following email to Marriott to forward to the hotel about having my points posted to my account as they still have not posted and Marriott is not forwarding my email. ------------------------------------------ Evening, I thought I would wait a few days after the stay posted to see if the error would be corrected but it has not yet been corrected. Upon checking in I was not offered my Platinum welcome choice benefit. I understand that things are not running as normal due to the COVID-19 situation, so I let it slide and did not mention the issue until checking out. Upon checking out I mentioned to a different receptionist to verify that I would get the choice of points as my welcome gift. I was assured they would post within the week but it's been more than a week and the welcome gift points have not yet posted. Normally I would make a claim for compensation for the guaranteed welcome gift, not only for the 100 USD or points... but because I believe the additional cost to the hotel gives managers more incentive to better train their receptionists and staff... especially when it comes to welcoming elite members. Maybe it was a one-time thing... but the staff working at the reception that afternoon did not have me feeling like a valued member. As a comparison, later that day I walked into the Residence Inn another Marriott property in the area to ask a few questions about long term stays and I was immediately welcomed and really felt like a valued member without even having mentioned my level of status. COVID-19 or not guests should always feel welcomed and valued upon arrival, especially those that are Platinum or Titanium members. To be fair later that night at the Westin I did receive a letter under my door by one of the managers Justin Jennings, and it left me feeling pretty happy. Those little gestures and details are very much appreciated. I look forward to seeing my welcome gift posted. I also hope this email is taken as constructive feedback and that additional or refresher training will be given to reception staff, especially those that have been working at the Westin for many years and are still adapting to the SPG Marriott merger. David Read less
Image of the Tripadvisor rating Upset about parking and horrible bathroom

Apr 19, 2020 Dominique330 Toronto, Canada

Got there and was told although I paid for valet parking I had to walk 15 mins in the freezing cold to park my car and then 15 mins back with my bags!?!! Then we get to our room and the ceiling in the bathroom is leaking. And I mean like a tub above us must have been overflowing. It was just a place to sleep so didn’t care to much but thought it… Read more
Got there and was told although I paid for valet parking I had to walk 15 mins in the freezing cold to park my car and then 15 mins back with my bags!?!! Then we get to our room and the ceiling in the bathroom is leaking. And I mean like a tub above us must have been overflowing. It was just a place to sleep so didn’t care to much but thought it may be an actual isssue so called and they seemed annoyed I let them know!?! Always came here when I was in Toronto but won’t be going forward Read less