Fairmont Chateau Whistler

Whistler, Canada

The hotel

This luxurious property nestles at the base of the spectacular Blackcomb Mountain affording superb views. As you would expect, you will receive outstanding amenities, friendly and professional service and stylish surroundings. Rooms are spacious and elegantly furnished and most offer stunning views of Blackcomb and Whistler Mountain. Treat yourself in the soothing Vida Spa or join the Whistler Experience Guide on some of the complimentary daily activities and excursions to capture the essence of the resort. The complimentary Health Club hosts four hot tubs, an indoor/outdoor pool, sauna and steam rooms as well as a comprehensive fitness centre. Or, try pampering of the gourmet variety at the new Grill Room restaurant which offers a west coast steakhouse experience combining fresh, regional ingredients with only the finest chops, Canadian Prime AAA Beef steaks and seafood.

Amenities

  • Bar
  • Ski
  • Spa
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Eat Free
  • Ski In Ski Out
  • Babysitting service
  • Room Service
  • Valet parking
  • Safety Deposit Box

Where is it

Located in Whistler's Upper Village, at the base of Blackcomb Mountain, a 7-minute stroll to the central Village. Transfer time from Vancouver Airport: 2 hours.

Hotel information

539 rooms on 12 floors in 1 building with 4 lifts. All rooms with air-conditioning, flatscreen TV, telephone, WiFi Internet access*, alarm clock, tea/coffee-making facilities, safe, hairdryer, bathrobes and iron and board. Fairmont Rooms have a sitting area and 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe View Rooms offer stunning vistas, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Slopeside Rooms overlook the slopes of Blackcomb mountain, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Fairmont Gold Rooms enjoy private check-in and access to exclusive Fairmont Gold Lounge which offers Continental breakfast, tea and coffee and complimentary evening canapés, rooms also have a gas fireplace, complimentary WiFi access, 1 king-size bed or 2 queen-size beds, sleeping maximum 2 adults. Fairmont Gold 1-Bedroom Suites offer a separate lounge area, sleeping maximum 2 adults and 1 child.

2-Bedroom Valley Suites feature stunning views, three full bathrooms and enjoy a spacious sitting area and 2 spacious Fairmont rooms, one with a king bed and one with two queen beds, sleeping maximum 6 people.  

 

5 restaurants: The Wildflower Restaurant (local dishes, open for breakfast and dinner), The Grill Room (steak and seafood, with extensive wine list, open for dinner), Portobello Market & Fresh Bakery, The Mallard Lounge & Terrace and the Golf Clubhouse. When the snow falls, the Clubhouse transitions into The Chalet – a magical winter fondue dining experience. Children under 5 years eat free, children aged 6 to 12 years can choose from the children’s menu or receive 50% off the regular adult menu, at The Wildflower Restaurant and The Chalet. Room service*. Vida Spa* featuring a wide range of holistic Ayurvedic treatments*. Complimentary Health Club with an indoor/outdoor swimming pool, 4 hot tubs, sauna, eucalyptus steam room and comprehensive gym. Tennis courts*. Ski valet service and on-site assistance at the base of Blackcomb Mountain. The 18-hole, par 72 Fairmont Chateau Whistler Golf Course* is nearby. Babysitting* (on request). Laundry/dry-cleaning services*. Gift shops. Blackcomb Adventure Zone* located nearby the Fairmont Chateau Whistler. Welcome amenity kit for children. Complimentary Village transit runs year round. Self-parking CA$35 per day, Valet parking CA$39 per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Fairmont Room, Deluxe View Room and Deluxe Slopeside Room: 3 nights: 27 Dec '18–1 Jan '19.

Fairmont Gold Room, 2-Bedroom Valley Suite and Fairmont Gold 1-Bed Suite: 5 nights: 27 Dec '18–1 Jan '19.

All rooms: 7 nights: 23-24 Jan '19. 10 nights: 27-28 Jan '19.

*Denotes local charge.

Microwave and mini-fridge available on request* (payable locally).

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3050)
  • Very good (908)
  • Average (321)
  • Poor (125)
  • Terrible (79)
Image of the Tripadvisor rating Good but could improve

Aug 10, 2020 H5918HNlisaf Coquitlam, Canada

It was our first time staying at The Fairmont Chateau Whistler as we have been high loyalty members of Marriott Hotels for years and we wanted to try something new for a quick getaway this past weekend. The initial welcome to the hotel with Valet coming to us as we approached for help and then upon entering for the health screening was all very… Read more
It was our first time staying at The Fairmont Chateau Whistler as we have been high loyalty members of Marriott Hotels for years and we wanted to try something new for a quick getaway this past weekend. The initial welcome to the hotel with Valet coming to us as we approached for help and then upon entering for the health screening was all very good. Then I checked in and was informed of everything going on in the hotel, which was great. We brought our dog with us and they are very pet friendly. They provided a bowl, bed and treats for him. After that, the rest of the visit was just mediocre. The room itself was a double queen and to be fair, a bit outdated. Beds were squeaky and on the second day I noticed stains on the bed spread that was definitely old. Overall the beds were quite comfortable though. The TV is not a smart TV which we are used to seeing now at the other hotel brands we are used to staying at. There is also no fridge, just a mini bar which has been emptied for COVID regulations. This was frustrating as we had items such as our raw pet food we needed to have in a fridge. You could rent one for extra fee per night, but I don't see why you should do that when fridges are very common in lower brand hotel chains. We didn't rent one. We ordered room service the first night as we got there late and found out Portobello was closed at 8pm. It doesn't make sense why they close this restaurant so early but it is by far the best one on site. Anyways, the room service which cost $62 for fish and chips and buffalo cauliflower after tip, delivery fees was about 2/10. Very disappointed in the quality of food and I didn't notice when looking at the bill that on top of the delivery fee an automatic 15% gratuity was also added. Because I didn't see that, I tipped again on top of this, which is why it ended up being very expensive. I would like there to be some place other than Portobello to buy some snacks. There really isn't anywhere around Blackcomb and you need to go into Whistler. On the plus side, you can leave your dog in the room unattended, but the $50 per night fee is a bit excessive in comparison to other hotels in the area. Usually it is a fee per stay. We didn't check out the pool area or other amenities at the hotel that would be included in the resort fee, so cannot comment on that. I did ask for items to the room such as water and cutlery for when we ordered in from a restaurant in Whistler and it was quickly delivered to the room. Their COVID protocols are quite good but I recently stayed at a Hilton in Victoria for work and I have to say their communication and how they clean the rooms were much better and felt cleaner than the Fairmont. I was disappointed for the level of service and quality this hotel brand is widely known for. We are planning a trip back in December for ski season and right now it's a toss between staying here again, going back to our Marriott where our loyalty is better or try Four Seasons for a new experience. Overall the trip was pleasant however, I believe they can pick up the level of service they are known for again. Read less
Image of the Tripadvisor rating Beware!! Invasive and Inappropriate

Aug 5, 2020 901missyw Goderich, Canada

My family arrived after 4 hours if travelexcited for our stay at this hotel. We were immediately met with invasive and inappropriate "safety measures including mandatory masks and daily temperature checks. We were given a "pass" that allowed us to move around our luxury "prision" Should we have had a temperature at all regardless of the reason why… Read more
My family arrived after 4 hours if travelexcited for our stay at this hotel. We were immediately met with invasive and inappropriate "safety measures including mandatory masks and daily temperature checks. We were given a "pass" that allowed us to move around our luxury "prision" Should we have had a temperature at all regardless of the reason why our ability to move around the hotel would have been restricted. That means no pool, restaurants, spa, or any amenities YET the price for the room remains the same. Beware folks!!! If you happen to be ovulating or premenstural and your temp increases above what they say is acceptable you are denied access to your vacation. Pool hours have to be booked. Despite booking days in advance we were stuck with 630am or 7pm times on most days. Had I not been exhausted from travel and not had excited children with me I would have left this hotel immediately. Instead we spent the night and promptly cancelled the rest of our vacation there. On another note the rooms were very small and not luxury, the beds were nice. The next day we found a much more suitable and respectful hotel called the Pan Pacific. They have beautiful rooms/suites, excellent staff and great amenities (although the pool is not as spectacular). They have reasonable COVID measures in place but manage to not be invasive or decrease the value of one's stay. We will never stay at a Fairmont again!! Read less
Image of the Tripadvisor rating Disappointed

Jul 31, 2020 grenouillekatie north bay

This was to be the highlight of my trip to Whistler. I was graciously surprised by the gifts the management provided to help us celebrate our 25th anniversary, but that is where our excitement stopped. Other than a very comfortable bed, great tea and Le Labo products there was nothing exceptional about staying here, especially for the exorbitant… Read more
This was to be the highlight of my trip to Whistler. I was graciously surprised by the gifts the management provided to help us celebrate our 25th anniversary, but that is where our excitement stopped. Other than a very comfortable bed, great tea and Le Labo products there was nothing exceptional about staying here, especially for the exorbitant price. Pool area was nice, but busy (even with COVID limits - each guest only got 2hrs of pool time a day). There were some tours planned each day, but we created our own day trips that did not take up as much time as hotel tours. No idea what other services were available in the hotel as nothing was clearly identified anywhere (such as tennis rackets, availability of kayaks or paddle boards...) As with any hotel that charges enormous rates to stay - extra fees for fridge and microwave were charged. Was not aware of the $20 extra resort fee every day - and not sure what this was covering as I was only allowed to use the pool 2hr. a day. Yoga ran only at 7am each morning & paddle boarding outing was only available on weekends - we were here during the week. Thankfully I stayed in the Alpine Suite - which provided a little extra room or this would have been a challenging four days in the hotel. Would definitely rent an apartment next time for a more comfortable stay. Read less
Image of the Tripadvisor rating Nice hotel and location...Service can be improved!

Jul 30, 2020 Savy_Travel_Critic

The hotel is beautiful and large and in line with what you would expect a luxury hotel to be. They also have good measures in place to ensure the safety of guests during the Pandemic. However, I am still giving my overall experience a 2 star purely how an awkward situation was handled and definitely didn’t make me feel like a guest. I am staying… Read more
The hotel is beautiful and large and in line with what you would expect a luxury hotel to be. They also have good measures in place to ensure the safety of guests during the Pandemic. However, I am still giving my overall experience a 2 star purely how an awkward situation was handled and definitely didn’t make me feel like a guest. I am staying at the hotel for one night on my wife’s birthday trip (room 626) and booked a mountain view junior suite through the AMEX fine hotels program. Generally speaking, I am entitled to an upgrade if available which would have been to a One bedroom suite. However, since that room type was not available at the time of checkin (3pm) and to make it special for us they offered us the Two bedroom suite if we could wait about an hour or so while it was getting cleaned. We were more than delighted by the upgrade and were happy to check out the village as the room was getting ready. Upon coming back around 5pm and reaching the room we were actually given a one bedroom suite instead of the two bedroom suite. I called the front desk to politely inquire what happened. The person who picked up said that we wouldn’t be eligible for the two bedroom upgrade. When I explained the situation to her she promptly forwarded our call to the front desk manager. The gist of what the Manager said is that we were upgraded to the one bedroom suite which is still better than the junior suite we originally booked in a “polite condescending manner”. I mentioned to her that while I am thankful about the upgrade, we waited two hours and we weren’t given the room that we were originally told we would get. I did mention to her that I felt upset by this. I wouldn’t have an issue with this if the staff were upfront and communicated better. Don’t tell guests about a better room only to “switch it up” without notice and the tell them they should be thankful for what was given. I don’t want to sound entitled but this is not a motel and certainly not how you treat guests at a Luxury hotel! This encounter was very awkward and certainly dampened my experience at this property! Read less
Image of the Tripadvisor rating Felt Like a Disneyland Resort

Jul 30, 2020 K2KBunny Canada

If you're travelling without kids and hoping for a restful stay then we would advise against staying here this summer. To our shock, the hotel felt like a Disneyland resort with screaming kids galore. There were kids running amok everywhere - hallways, Portbello cafe, lobby, pool - and they were loud! In particular, the pool was awful. We… Read more
If you're travelling without kids and hoping for a restful stay then we would advise against staying here this summer. To our shock, the hotel felt like a Disneyland resort with screaming kids galore. There were kids running amok everywhere - hallways, Portbello cafe, lobby, pool - and they were loud! In particular, the pool was awful. We couldn't use the big pool at all as kids were out of control and they also invaded the adult lap pool. Worse yet, their parents let them. The noise was ridiculous. Fairmont, you really need to separate adult and children pool times! For a classy hotel, this was a huge disappointment! We liked the extra steps to keep us safe eg kit with face masks and gloves. Although they encouraged people to wear their mask in public areas and not share elevators, hardly anyone did, unfortunately. We tried the yoga class but to our horror it was in a small room with people not well social distanced, and not wearing their masks. Windows were closed. We did not feel comfortable with this set up. That aside, we are giving 4* review because the staff (service and hospitality) were top notch, and our Deluxe room was wonderful. We were celebrating a special occasion and the hotel provided extra touches that made it feel special. Food and drinks were fine at the Mallard Lounge but too overpriced. Portabello cafe was very disorganized with their chaotic line-ups and again, screaming kids. Don't bother. We appreciated the free use of the drivers and the courtesy cars! Best of all, we had the best time using the golf driving range/practice facility - free for hotel guests. Beautiful setting, quiet and friendly staff. It's a hidden gem. And lunch at the Fairmont Golf Course was also relaxing and scenic. Generally, I like this hotel and would return but not in the summer nor weekends, that is - unless we bring screaming kids with us. On a scale of 1 to 5 (highest): Staff 5 Location 4 Value 4 View 5 Comfort 4 Quiet 1 Cleanliness 4 Food and drinks 3 Wifi 5 Read less