Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Awarded by the AAA, this four-Diamond Resort is a family friendly paradise, surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach, you’ll be forgiven for thinking you’ve landed in paradise! A plethora of day and evening activities include water sports galore, a state-of-the-art fitness centre, volleyball, billiards and yoga. The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa by Pevonia® for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. There’s also a sumptuous international buffet at World Cafe, seafood specialities at Oceana and juicy steaks at the Seaside Grill. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Kids Club
  • Children's Pool
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment

Where is it

Overlooking a beautiful stretch of ocean, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 rooms and suites. All with air-conditioning, terrace or balcony, all rooms types with indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers and iron and board. Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Premium Deluxe with Plunge Pool Rooms with a private plunge pool, indoor whirlpool, garden views and king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast in Oceana and Seaside Grill
  • Exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine), Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (local and International seafood, recently renovated, breakfast for Preferred Club guests only), Seaside Grill (grilled favourites, recently renovated, breakfast for Preferred Club guests only), World Café (buffet and late-night bites, recently renovated). Coco Café (Premium coffees and deli snacks, recently refurbished to include new patio furniture and a new glass ceiling) and Barefoot Grill (light lunches, snacks and drinks by the pool). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars, 2 of which remain open until 1:00am (Rendevous and Desires Club), the remaining 4 bars close between 6:00pm-8:00pm. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Dreams, Sunscape and Now Resorts (Terms and Conditions apply).

Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Every Friday at 3:00pm. Recently renovated Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools (2 of which are heated) and kids' pool. 2 outdoor whirlpools. Fitness centre. Dreams Spa by Pevonia®* with new PAZ Spa treatment rooms. Water sports including snorkelling, hobie cats, windsurfing*, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping.Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6077)
  • Very good (2121)
  • Average (773)
  • Poor (335)
  • Terrible (249)
Image of the Tripadvisor rating Great experience for the second time!!

Dec 1, 2020 LostLocalTraveler

Friendly staff from the second you arrive, clean rooms, easy access to restaurant menus, activities, etc. Would highly recommend this place!! Be sure to check out Alberto at the Beach Bar, Israel by the pool, and Enrique and Clever at the lobby bar. All very fun and nice! Enrique in the lobby was by far our favorite as he was very personable! I… Read more
Friendly staff from the second you arrive, clean rooms, easy access to restaurant menus, activities, etc. Would highly recommend this place!! Be sure to check out Alberto at the Beach Bar, Israel by the pool, and Enrique and Clever at the lobby bar. All very fun and nice! Enrique in the lobby was by far our favorite as he was very personable! I would highly recommend the Hydro Circuit in the Spa. Tania was a great host and so sweet and kind! Mexican restaurant was a favorite and Alfredo was our favorite waiter there! Read less
Image of the Tripadvisor rating Be careful booking

Nov 30, 2020 tigwayne Plano, Texas

We have enjoyed this resort several times before and booked a family get a way for New Years. When we sadly had to cancel today, we were told they would refund our deposit, until they found out we had bought insurance... then they changed it to credit to be used in one year. Ugh. Insurance is supposed to be a safeguard, not a penalty. And I can… Read more
We have enjoyed this resort several times before and booked a family get a way for New Years. When we sadly had to cancel today, we were told they would refund our deposit, until they found out we had bought insurance... then they changed it to credit to be used in one year. Ugh. Insurance is supposed to be a safeguard, not a penalty. And I can understand if the trip had been paid in full and we were days away...but we are a month out and haven’t paid the balance yet... just bad customer service! And the wording of the insurance was clearly 100% refund. Very shady. Read less
Image of the Tripadvisor rating GREAT EXPERIANCE

Nov 30, 2020 A2215ODyolandaa

Food was great and service was very welcoming. doing this again with the whole family. it was clean, nice people, bar was great pool was clean activities to do all day and night Spa was great. Thank you for everything.
Image of the Tripadvisor rating Amazing Place to stay

Nov 30, 2020 Topnotch1121

This trip has been one of the best vacations by far. The cleanliness and how they santize after each and every guess was one of the main priorities when we were in search of a vacation. The resort was beautiful and the staff was so comedating to all of our needs and wants. The cabana attendants Dani and Eduardo both need to be recognized for… Read more
This trip has been one of the best vacations by far. The cleanliness and how they santize after each and every guess was one of the main priorities when we were in search of a vacation. The resort was beautiful and the staff was so comedating to all of our needs and wants. The cabana attendants Dani and Eduardo both need to be recognized for going above and beyond each time during our seven day stay. As well as the bar attendant at the beach bar, Alberto which made our stay awesome as well. The Dreams Resort I would recommend to anyone that is looking to relax with extraordinary immense service. Read less
Image of the Tripadvisor rating Great resort

Nov 29, 2020 CourtneyHeagle

Amazing staff, clean rooms & great food! Alberto at the beach bar is phenomenal (his mojitos are the best)! Israel was the best for pool service, and Enrique at the lobby bar always serves the best shots in the evenings :) Covid: masks are worn inside buildings; but most guests don’t wear them outdoors (in/around pool area or in lobby). Hand… Read more
Amazing staff, clean rooms & great food! Alberto at the beach bar is phenomenal (his mojitos are the best)! Israel was the best for pool service, and Enrique at the lobby bar always serves the best shots in the evenings :) Covid: masks are worn inside buildings; but most guests don’t wear them outdoors (in/around pool area or in lobby). Hand sanitizer is available, & rooms were remarkably clean. We didn’t feel uncomfortable at all & were able to enjoy our vacation! Read less