Secrets Capri Riviera Cancun

Riviera Cancun, Mexico

The hotel

Designed in the style of a Mexican hacienda, this striking adult-only hotel which offers all a concierge-style experience and Preferred Club status, sits on a long, white sand Caribbean beach, where waiters will bring refreshments to you at your lounger. At the centre of the resort is a huge freeform swimming pool with a swim-up bar, and the fabulous Secrets Spa by Pevonia® offering a sublime atmosphere for complete rejuvenation, so there's no excuse for not relaxing! If you are looking for a little activity, there are lots of things to do on land and sea during the day and upgraded artistic performances and theme parties available during the night. The rooms have tropical hardwood furniture, fine fabrics and marble floors and every floor of the hotel has its own personal concierge, so rest assured, your stay will be most luxurious. Also, guests have the opportunity to elevate their luxurious experience even further through a wide array of intimate events. Enjoy private dinners at romantic nooks around the property, personalised tasting menus with wine or mezcal pairing, privileged seating during themed nights and dinner-shows and much more!

Amenities

  • Bar
  • Spa
  • Windsurfing
  • Sailing
  • Scuba Diving
  • Golf
  • Tennis
  • Volley Ball
  • Restaurant
  • Snorkelling
  • Wedding
  • Evening Entertainment

Where is it

On a white sand beach, 15 minutes drive from Playa del Carmen. Transfer time from Cancun Airport: 35 minutes.

Hotel information

291 rooms and suites on 5 floors in 1 building with lifts. All with patio/balcony, air-conditioning, satellite TV, CD/DVD player, direct dial telephone, WiFi access with Unlimited Connectivity, safe, stocked mini-bar, full marble bathrooms with whirlpool bath and separate shower, double vanities equipped with telephone and sound speaker, bathrobes and slippers, coffee/tea maker, hair dryer and steam wand. Also, select choice times for daily suite make-up. 

Secrets Capri is an All Preferred Club Resort. This elite, concierge-style resort provides guests with world-class amenities, personalised services and an exceptional holiday experience.

Preferred status and amenities:

  • Preferred Club rooms and suites in premium locations 
  • Concierge services 
  • Daily Continental breakfast service 
  • Afternoon hot and cold hors d’oeuvres 
  • Exquisite desserts and fine liquors 
  • Complimentary newspaper in suite every day (English or Spanish) 
  • Complimentary WiFi access in room or suite 
  • Complimentary computer access 
  • Upgraded mini-bar service 
  • Upgraded bath amenities

Preferred Club Deluxe Tropical View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

All Inclusive of: Unlimited-Luxury® includes all à la carte and buffet meals, unlimited premium domestic and International drinks by the glass and snacks. Stocked mini-bar includes water, soft drinks and beer. Concierge service. Welcome bottle of sparkling wine and fruit plate, pool and beach waiter service. 24-hour room service. WiFi. Activities above unless otherwise stated. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Preferred Club Junior Suite Tropical View Rooms are more spacious and have a separate seating area, sleeping maximum 3 adults. 

Preferred Club Deluxe Ocean View Rooms with magnificent views of the Caribbean Sea, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean View are more spacious with views across the sea, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean Front sleeps maximum 2 adults.

Preferred Club 1-Bedroom Honeymoon Suite Tropical View, sleeping maximum 2 adults.

Preferred Club 1-Bedroom Honeymoon Suite Ocean Front with 1 king-size bed, sleeping maximum 2 adults.

6 reservation-free à la carte restaurants: Himitsu (specialising in a fusion of a la carte Pan-Asian and Hibachi delicacies), Oceana (seafood), Portofino (Italian), La Riviera (International Buffet), Seaside Grill (Caribbean steakhouse and snacks) and Cactus Club Ceviche & Taco Bar (located beachside serving varieties of ceviche as well as fish and shrimp tacos). Coco Cafe (premium coffee, tea and pastries throughout the day and late night bites, open 24-hours). 4 Bars: Rendezvous lobby bar, Manatees swim-up bar, Desires lounge bar (dancing to live music) and Sugar Reef beach bar with waiter service. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Secrets, Breathless, Dreams, Sunscape and Now Resorts (Terms and Conditions apply). Special dietary needs can be accommodated to suit every lifestyle, with health-conscious menu items at each dining venue, and the professional advice of an on-site nutrition specialist.

Regular daytime and evening entertainment such as movies under the stars, theme dinner shows, casino nights, live music and nightly shows. Bingo. Weekly chef's pastry night with live preparations and a unique display of sweet treats. Local art gallery hosted in the lobby every Thursday.

Enormous swimming pool and whirlpool. Secrets Spa by Pevonia®* with more than 30 treatments available and in-room massages available. Beauty salon*. Fitness centre. Kayaks, snorkelling, paddle boarding and sailing. Water aerobics, yoga and pilates. Classes including dance, Spanish, massage and cooking. Jogging, billiards, beach volleyball, tennis. Pool scuba demonstrations. Dive courses*. Archery. Library. Tequila tastings.Complimentary greens fees at two nearby golf courses*.

24-hour room service. Gallery of shops. Medical facilities*. Tours desk*, car rental*. Laundry services*. Personal concierge on each floor. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room-to-room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: this property is for people aged 18 years and over.

Dress code: gentlemen require long trousers and collared shirts for dinner. 

Please note: no reservations required in any of the restaurants.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8382)
  • Very good (2950)
  • Average (944)
  • Poor (373)
  • Terrible (217)
Image of the Tripadvisor rating Amazing honeymoon

Jul 18, 2020 Nicola19180 Kilmarnock, United Kingdom

We went to Secrets Capri last July for 10 days as part of our honeymoon. We had never been to Mexico but it was well worth making the trip from Scotland. The staff were amazing. The facilities were great and the food was outstanding. We picked the perfect place. Thanks to all the staff x
Image of the Tripadvisor rating Spring Trip 2020

Jun 29, 2020 Amy P Loveland, Colorado

We left the US on 3/15 and arrived in the very early morning. Our room wasn't quite ready but we were able to find a chair and nap on the beach until it was ready. They allowed us to switch our room from one side of the resort to the other. I wanted the ground level walk out ocean front. I will tell you that if you have any issues with Iguanas,… Read more
We left the US on 3/15 and arrived in the very early morning. Our room wasn't quite ready but we were able to find a chair and nap on the beach until it was ready. They allowed us to switch our room from one side of the resort to the other. I wanted the ground level walk out ocean front. I will tell you that if you have any issues with Iguanas, I wouldn't suggest this room. The patio are wasn't super pleasant with a giant Iguana so close. The resort is small but beautiful. The staff is always so willing to accommodate anything you need or request. Luis in the buffet is so helpful making sure coffee is filled and water poured. Our concierge XO was very helpful as well, she had flowers delivered to our room as we were celebrating our Anniversary. As the week went on the virus progressed as well as the anxiety of our return back to the US. The staff made every effort to ease that uncomfortability, so a giant shout out to them! The restaurants are all great! Accommodating my gluten food allergy, including room service. This was our second trip to this resort. Loved it! Read less
Image of the Tripadvisor rating Book a trip!

Jun 11, 2020 406kaylac Aubrey, Texas

We had our first trip to this resort (where we got engaged😁) back in July of 2019. The food was all delicious and there was plenty of places to choose from. We had the best time at this place! The staff was absolutely incredible. Saulo was our server throughout our time there and he was the best we’ve ever had. All I have to say is we’ve been… Read more
We had our first trip to this resort (where we got engaged😁) back in July of 2019. The food was all delicious and there was plenty of places to choose from. We had the best time at this place! The staff was absolutely incredible. Saulo was our server throughout our time there and he was the best we’ve ever had. All I have to say is we’ve been planning another trip just to go see him... he’s that good so make sure you ask for him! P.S. we’ve been wedding planning so we’re just getting this in! Read less
Image of the Tripadvisor rating Go somewhere else

Jun 9, 2020 leticiaball

The staff show how much they do not want to be there. Some staff were blatantly rude. The shows sucked. Overall, I did not enjoy this resort, when I go to a place like this, I expect that the customer service will be better than what they have to offer. We also saw a line of people waiting to speak with the manager about their poor experience… Read more
The staff show how much they do not want to be there. Some staff were blatantly rude. The shows sucked. Overall, I did not enjoy this resort, when I go to a place like this, I expect that the customer service will be better than what they have to offer. We also saw a line of people waiting to speak with the manager about their poor experience also, so it wasn't just us. ..... Read less
Image of the Tripadvisor rating Absolutely Fantastic

Apr 25, 2020 georgess684 Portsmouth, United Kingdom

We visited Secrets Capri after searching various places online, what can I say, we definitely made the right choice. We arrived on 11 March for 2 weeks. Everything was fantastic, the room, the hotel, the staff... everything. We have holidayed all over the world and I wanted to say the our time in Mexico at the Secrets Capri has probably been the… Read more
We visited Secrets Capri after searching various places online, what can I say, we definitely made the right choice. We arrived on 11 March for 2 weeks. Everything was fantastic, the room, the hotel, the staff... everything. We have holidayed all over the world and I wanted to say the our time in Mexico at the Secrets Capri has probably been the best holiday ever... sadly towards the end of our second week..the Coronavirus was spreading all over the world.... most guests had left, and for the last 5 days there were only about 6 couples left, however this did not detract from the service we received from ALL the staff. The Mexican people are some of the friendliest people I have ever met. We will definatley be returning once all this Covid-19 stuff has finished. I hope ALL the people who work at the hotel are staying safe and we can’t wait to visit again. Read less