Dive into the Riviera of the Tropics
A glorious stretch of coastline, the Riviera Maya is home to some of the best beaches – and best diving - in Mexico. From the stalagmites and stalactites of the limestone cenotes, to the perfect beaches and low-lying jungle - this region is a sight to behold.
Hotels in Riviera Maya
Essential information for Riviera Maya
No, UK passport holders don't need a visa for Mexico. You'll just need to complete a tourist card on your flight to Cancun.
However, if you are travelling via the USA, then you will need to apply for an ESTA (Electronic System for Travel Authorisation (ESTA) no less than 72 hours prior to travelling.
With roads in this region relatively new, it’s easy to hire a car and explore all that the area has to offer. The bus system in the peninsula is reliable and inexpensive to carry you comfortably between all the towns and sights. To travel further afield, catch the regular ferry from Playa del Carmen over to Cozumel for the day.
Tropical Paradise: Highlights of Riviera Maya Holidays
Dreamy Caribbean meets ancient culture and a cocktail (or two): welcome to Riviera Maya, Mexico.
This glorious sweep of swaying palms, dazzling sands and turquoise waters is THE place to combine a blissful beach break with something a bit more. As well as lazy, sun-soaked days by the sea, Riviera Maya holidays could see you snorkelling with sea turtles, zip-lining above bird-filled forest, cycling around Mayan ruins or diving into secret sinkholes hidden in the jungle. This is Caribbean paradise with Mexican zing: hot, hot, hot and super cool.
There’s a perfect retreat for everyone too: romantic honeymooners’ boltholes, family-friendly hotels and all-inclusive Riviera Maya resorts with their own water parks, rock-star spas and five-star restaurants.
Home to some of Mexico’s best beaches and diving, Riviera Maya is a tropical paradise waiting to be discovered. To plan your holiday to this idyllic region, browse our Riviera Maya resorts and hotels today.
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The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.
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For extra piece of mind, new bookings made before 31 May 2020 also have the flexibility to amend free of charge up to 31 December 2021.
Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
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Important information: We are working hard to help all of our customers, particularly those already on holiday or due to travel in the next 72 hours.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
We are currently contacting all customers whose holidays have been affected to discuss their options. This means we’re only able to accept calls and messages from those due to travel in the next 72 hours.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 72 hours, please log in to Manage my booking to call or message us. You are our immediate priority.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you.
You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks.
If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
Currently, your holiday will be going ahead as planned.
Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.
We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.
We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.
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