Take your holiday to the next level at Universal Orlando Resort. With three amazing theme parks - Universal Studios Florida, Universal’s Islands of Adventure, and Universal’s Volcano Bay water theme park, spectacular hotels and more, it’s days and nights of endless fun for every member of the family.
Immerse yourself in the next generation of blockbuster entertainment at Universal Studios. You’ll enter The Wizarding World of Harry Potter™ - Diagon Alley™, encounter Illumination's mischievous Minions, and join forces with the TRANSFORMERS as you find yourself right in the middle of the action.
Find out more about Universal Studios Florida
Journey through the legendary worlds of incredible heroes at Islands of Adventure. Explore The Wizarding World of Harry Potter™ - Hogsmeade™, come face to face with King Kong, battle villains alongside Spider-Man, go on a high-speed rampage with The Incredible Hulk and flee raptors in Jurassic Park.
Enjoy the thrills and relaxation of a tropical paradise like no other. At Universal’s Volcano Bay water theme park you’ll find an oasis of excitement along with laid-back luxuries that create an entirely new holiday experience. It's a tropical paradise just steps away from everything Universal Orlando has to offer.
Find out more about Universal's Volcano Bay
The ultimate Universal Orlando Resort holiday begins at one of the resort's spectacular hotels. There’s one for every holiday style and budget, with thoughtfully designed rooms and suites that welcome you to enjoy every moment of your stay.
If you're staying at any Universal Orlando Resort hotel with us, you can take advantage of the exclusive v-hub lounge located at Universal's Aventura Hotel.
ROCK. DANCE. LAUGH. AND LAUGH AND LAUGH.
Blue Man Group is part comedy. Part theater. Part concert. And all amazing. At this mind-blowing phenomenon of music, color and pure energy, you’ll experience a spectacular evening of entertainment you’ll never forget. And won’t be able to stop talking about.
Buy your Blue Man Group tickets before you fly and save up to 45%* off the box office price.
This is where it all comes together. The one place where the dining tastes of every member of the family and entertainment everyone can enjoy all intersect. It’s everything you’re looking for. And anything but ordinary. Universal CityWalk, The Epicentre of Awesome.
HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)
* Saving is based on the Blue Man Group Orlando Box Office adult ticket price. Offer valid for Adult Poncho, Tier 1 or Tier 2 seating. Discounts on food or merchandise are not included. Prices, dates, operating hours and entertainment are subject to availability and may change without notice. No rain checks, returns or refunds. Not available for prior purchase. Savings based on pre-tax amount and applicable fees will be added. Additional restrictions may apply.
TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. © 2020 Hasbro. All Rights Reserved. Jurassic Park TM Universal Studios/Amblin. Portofino Bay Hotel TM & © 2020 UCF Hotel Venture. All rights reserved. © 2020 MARVEL. © 2020 Blue Man Group Holdings, LLC. All rights Reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.
For extra piece of mind, new bookings made before 30 September 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
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