Loews Sapphire Falls Resort at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

Loews Sapphire Falls Universal Orlando will take you to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance the calming sounds of steel drums call you to take in the scenic water views. Ease into ‘island time’ and let go. Kids will love the pool, complete with water slide, games, and somewhere to grab some food without stepping too far from the lounger. And when it’s time to go and explore the parks, you’ll enjoy exclusive benefits like early park admission to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required), and complimentary transport. It's a great way to experience Universal Orlando Resort.

Amenities

  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Close to Universal Orlando Resort
  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Games Room
  • Restaurant

Where is it

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

1000 rooms and suites. All with air-conditioning, 49" flat screen TV, mini-fridge, tea/coffee-making facilities, hairdryer, and iron and board. Standard Rooms are 321 sq ft have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Lagoon View Rooms are 321 sq ft, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 321 sq ft and have views of the pool, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Suites are 595 sq ft and have a separate living room, with 1 king-size bed and pull-out sofa bed, sleeping maximum 3 adults or 2 adults and 2 children. 

Kids Suites are larger family suites at 529 sq ft, featuring two separate bedrooms. With 1 king-size bed in the master bedroom and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Self-parking $26, valet parking $33, both plus tax, per day (payable locally, subject to change).

Amatista Cookhouse™ (Caribbean cuisine, open for breakfast, lunch and dinner). Drhum Club Kantine (poolside dining, open for lunch and dinner). Strong Water Tavern^ (bar with rum tasting sessions and tapas). New Dutch Trading Co.™ (grab-and-go food). 24-hour room service*.

Resort-style pool with waterslide, children’s play area, poolside games, hot tub, sun loungers and private cabanas*. Fitness centre. Kids' Camp*. Games room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay Hotel.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios Store. Concierge. Universal Vacation Planning Centre. Complimentary CityWalk club access‡ to select venues. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights at all times.

Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

* Denotes local charge.

Please note: One person must be 21 years or over in the room to check-in.

Please note: Water taxi not available for transportation to Universal’s Volcano Bay.

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando and at Universal’s Volcano Bay water theme park. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Sapphire Falls Resort TM & © 2020 UCF Hotel Venture III. All Rights Reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3647)
  • Very good (1146)
  • Average (401)
  • Poor (176)
  • Terrible (138)
Image of the Tripadvisor rating R, R, & R

Aug 6, 2020 abygaild2017 Boynton Beach, Florida

Love this place!! Nice & quiet! Beds are so comfy for rest, great pool for relaxation, & just a short boat ride away for exciting rides!! They are also pet friendly, which is always a plus!! Adheres closely to regulations of COVID-19 safety!
Image of the Tripadvisor rating Beautiful and Clean Hotel, Convenient to the Parks!

Aug 5, 2020 jennifersV9269SX Miami Beach, Florida

We loved our stay here. The hotel was clean and our view of the lagoon and parks was amazing. We loved the convenience of riding the boats to and from the parks each day. The only issues we had with our stay would be that the passholder perks that we expected to receive such as a passholder rate on a room upgrade and free kid's meal at Amatista… Read more
We loved our stay here. The hotel was clean and our view of the lagoon and parks was amazing. We loved the convenience of riding the boats to and from the parks each day. The only issues we had with our stay would be that the passholder perks that we expected to receive such as a passholder rate on a room upgrade and free kid's meal at Amatista were not given to us. The server even asked our son if he wanted ice cream and then charged us for it, on top of his kid's meal! I also suggest that if you want to upgrade your room, go to your online reservation with the passholder rate and do it online, and not at the front desk. They charged us $30 more per night, instead of the $15 that we had expected. And while at the restaurants, specifically ask for the promotion of the free kid's meal. Cabana Bay was automatically applying it, while Sapphire Falls and Aventura will not give it to you unless you ask for it. Read less
Image of the Tripadvisor rating Quick Getaway

Aug 4, 2020 marilynlawton Cape Coral, Florida

I can’t tell you enough how much we love this place. We missed it so much during Quarantine. Just letting everyone know that we & sapphire falls are being safe. Everywhere on property you must wear a mask and there is no room service but you get fresh towels and garbage picked up. Once you are In your area at the pool no masks is allowed. All… Read more
I can’t tell you enough how much we love this place. We missed it so much during Quarantine. Just letting everyone know that we & sapphire falls are being safe. Everywhere on property you must wear a mask and there is no room service but you get fresh towels and garbage picked up. Once you are In your area at the pool no masks is allowed. All life guards and employees have masks on. We are not going into park just enjoying the resort. We love this place. This resort is amazing. Cindy, Conor, Ricky, Jillian and Ethan are wonderful employees. If you get a chance to go to Royal pacific Please eat by the pool Cristy Dill is a hands on manager great service & good food. I really can’t say enough about these places. They all are happy to see us. They appreciate our support for being there. 💖 Read less
Image of the Tripadvisor rating Quarantine Escape!

Aug 3, 2020 Lolabun00

We had a wonderful time this past weekend staying at the resort. We travel a lot and this is hands down one of the cleanest, most beautiful resorts that we have stayed at. The rooms are great, updated and comfortable. The pool area is a lot of fun. I guess if I had to complain, one of the lifeguards (a blonde women) was very rude to us but… Read more
We had a wonderful time this past weekend staying at the resort. We travel a lot and this is hands down one of the cleanest, most beautiful resorts that we have stayed at. The rooms are great, updated and comfortable. The pool area is a lot of fun. I guess if I had to complain, one of the lifeguards (a blonde women) was very rude to us but thankfully this didn’t ruin our fun! Breakfast at Amatista was fantastic, service was the best. Read less
Image of the Tripadvisor rating Nice hotel at Universal Orlando

Aug 2, 2020 BushkaTexas Texas

Like many Americans we were unsure about traveling during this pandemic but if the rest of the country took lessons from the tourist areas in Orlando we might see an improvement in our numbers. We traveled from Texas to celebrate our HS student's graduation trip. We have been many times to Universal and usually stay at Hard Rock to have the… Read more
Like many Americans we were unsure about traveling during this pandemic but if the rest of the country took lessons from the tourist areas in Orlando we might see an improvement in our numbers. We traveled from Texas to celebrate our HS student's graduation trip. We have been many times to Universal and usually stay at Hard Rock to have the Express Pass but the wait times are substantially less than normal so there's no need for this added expense. So you do get into Studios one hour early to ride HP Gringott or Despicable Me with this level of hotel. First when you check in they take your temp and you get a wrist band that says you are clear. Each day stop by the front to do this as this will save you time when you get to city walk and you can bypass the longer lines there. The room was small with a little too much furniture for our needs but the shower had great water pressure. People did a great job wearing their masks and social distancing. There was only one person working the front desk so we had a longer wait on check-in than usual. Also no one helps you with bags to the room and no one is working valet so you have to wait for someone from the front desk to come over or ask for someone to come help you so that's one area they need improvement on. Also really strange that we had to store our bags the last day until we left later and the guy wouldn't touch them to help me put them on the cart. Why can't they put on gloves and do this ? The water taxis are very efficient and come often and that's the best way to get to city walk and then to the parks. We got pick up items at their small cafe for breakfast. The pool is large but I noticed a lot of debris in the end I was using so their filter might not be working well to pick that up and the bottom of the pool felt very gritty. We have a pool and they take a lot of maintenance and I felt like they need to keep their water a little cleaner. I would also like to say that Florida residents are getting all types of perks right now to stay at a rate a lot less than what we paid . Universal....the out of state tourists would also like some deals and if you want to see your visitors increase you should consider some sales for everyone as the prices are really high. You also don't get maid service every day but can call down for fresh towels each day which I did. All in all it's a nice hotel and they did a good job on keeping people safe during this time and I recommend a stay here. Read less