Aloft Harlem

Harlem, New York

The hotel

In the Big Apple’s Harlem, the Aloft Harlem is cool, fresh and modern. With the area known for its jazz clubs, soul food, trendy bars and lively clubs, you’ll be spoilt for choice with things to do and new things to see. You’re just a short stroll from Central Park, and subway stations are also just a few blocks away, so you can be in Midtown Manhattan in no time, seeing the tonnes of famed sites. And after a busy day in the city, your room is a welcome place to retreat to for some R&R.

Amenities

  • Valet parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In Harlem, Upper Manhattan. A 15-minute walk to the top of Central Park, and within steps to the Apollo Theater. Subway stations are nearby, with quick links into Midtown and Lower Manhattan. Transfer time from John F. Kennedy International Airport: 45 minutes.

Hotel information

124 rooms on 6 floors. All with air-conditioning, TV, complimentary bottled water, tea/coffee-making facilities, iron and board, mini-fridge, safe, telephone, alarm clock, hairdryer and bath amenities. Guest Rooms are 285-315 sq ft and have 1 queen-size bed, 1 king-size bed, or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Re:fuel by Aloft (grab-and-go cafe, open for breakfast). W XYZ by Aloft (full-service bar with light bites and cocktails, open for dinner). Fitness centre. Local restaurant dinner delivery service*. Laundry/dry-cleaning service*. Concierge. Complimentary WiFi. Valet parking $53.27 plus tax, per day (payable locally, subject to change).

* Denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (331)
  • Very good (361)
  • Average (88)
  • Poor (20)
  • Terrible (20)
Image of the Tripadvisor rating Failed experience, poor COVID-19 practices, dirty hotel

Jan 18, 2021 laurelBH49 Chiang Mai, Thailand

Failed experience at A Loft hotel in Harlem. Came here to quarantine with my daughter for 4 days before her 2nd test before moving into her school dorm. Upon arrival, front desk reception staff either not wearing a mask or were wearing it below their nose for entire duration of our interaction with them. This behavior was observed every time I… Read more
Failed experience at A Loft hotel in Harlem. Came here to quarantine with my daughter for 4 days before her 2nd test before moving into her school dorm. Upon arrival, front desk reception staff either not wearing a mask or were wearing it below their nose for entire duration of our interaction with them. This behavior was observed every time I went down to the lobby to retrieve food delivery. Guest room 302 was not well cleaned. Carpet had crumbs or dirt on it, remote control was not in plastic bag signaling it has been disinfected (as I have seen at other hotels I have stayed at during the pandemic). On 1st day, housekeeping knocked on the door to clean room. I thought this wasn’t being done during the stay (per other hotels I have stayed in). Called guest services to suspend any room cleaning (since we are quarantining in room) only to have housekeeping knock again on day 3. Guests routinely not wearing masks in elevators, hallways, or lobby. Staff did not enforce. Although there are signs that say (only 2 in elevator and face coverings required) observed staff not correcting any guest who was non-compliant. Even observed staff member interacting in close range (within 1-2 feet) with guest and he was not wearing a mask, but guest was. This went on for over 5 minutes. The room had no windows to open (so no fresh air during quarantine). The HVAC system was only working if I wanted to turn on the heat (which made the room unbearable). When I tried to use the fan to circulate the air or turn on the air-conditioning to cool it down (we arrived and it was 77 degrees in the room) the fan pushed out warm air only and guest services said the air conditioning doesn’t work. There was nothing they could do, basically tough – sit in a stuffy overly heated room. Sliding door between toilet / shower space and vanity didn’t actually seal the space so if anyone was in the vanity space, they had a view into the toilet area. Tile used in bathroom area was outdoor brick tile that looked dirty. Room was not stocked with a compliment of towels. Missing wash cloths. Pictures on website are touched up and must be the very best rooms on the tallest floor. Room had one window, so it was dark. Countertop and leather round sitting stool both chipped with flaking bits of countertop and fake leather peeling off. I tried to locate the name and contact information of the hotel manager. What was posted on line was incorrect. I sent a complaint to the Marriott home site the evening I arrived. 3 days later, no response other than an auto generated complaint ID #. Read less
Image of the Tripadvisor rating Much-needed addition to the neighborhood

Oct 25, 2020 dustythoughts Manchester, Connecticut

I stayed here recently while in town, and while I was initially very cautious about staying in a hotel during the pandemic, the hotel had a very detailed COVID plan on their website, so we decided to give them a try. In general, the ALOFT chain is very good - I've stayed in their locations in other cities - so I was assured by their overall… Read more
I stayed here recently while in town, and while I was initially very cautious about staying in a hotel during the pandemic, the hotel had a very detailed COVID plan on their website, so we decided to give them a try. In general, the ALOFT chain is very good - I've stayed in their locations in other cities - so I was assured by their overall quality of service. The staff were very welcoming and pleasant, and they checked us in with no problems. The lobby was designed in the modern style, with exposed piping and hip furniture, but it added to the overall style. The rooms were similarly designed and very comfortable, with great beds and spacious bathrooms. This hotel is pretty close to a lot of things in the area, such as subway lines, Central Park, Columbia University, and plenty of restaurants. Nothing in NYC is absolutely quiet, but the rooms do a pretty good job of providing a break from the activities on the street. I did see people walking around in the lobby without masks, and staff were quick to ask guests to put their masks back on. Read less
Image of the Tripadvisor rating Twreible

Aug 29, 2020 olearyo2020 New York City, New York

Was not following local Coronavirus laws, no masks indoors in public spaces such as lobby. I asked front desk about it but rather than try to enforce it, the woman at the front desk cheered on some hoodlums in the lobby who said they’d beat me up if it was enforced. Luckily the manager came out from all their hollering. It was very unsafe, I… Read more
Was not following local Coronavirus laws, no masks indoors in public spaces such as lobby. I asked front desk about it but rather than try to enforce it, the woman at the front desk cheered on some hoodlums in the lobby who said they’d beat me up if it was enforced. Luckily the manager came out from all their hollering. It was very unsafe, I checked out early. It seems to have gone the way several other hotels on the west side have reportedly gone. It’s a shame - I’ve lived a few blocks away for 14 years, which is why I stayed here when my apartment was flooded by above neighbors. It’s a good area. This hotel and it’s law-breaking guests are not the norm for the area. Read less
Image of the Tripadvisor rating Five star service!

Jul 9, 2020 hrobinson1114 Hopkinsville, Kentucky

So technically this is a 3.5 star hotel. It’s not a Four Seasons or a Waldorf hotel. But I’m giving this place five stars. First of all, the staff is fun, kind, and accommodating. I’ve stayed here three times now, and checking in today, they knew my name as soon as I walked in the door. I work nights when I’m in NYC, and they’ve always… Read more
So technically this is a 3.5 star hotel. It’s not a Four Seasons or a Waldorf hotel. But I’m giving this place five stars. First of all, the staff is fun, kind, and accommodating. I’ve stayed here three times now, and checking in today, they knew my name as soon as I walked in the door. I work nights when I’m in NYC, and they’ve always accommodated me with a quiet room off the main hall. This time they gave me a corner room with huge windows and tons of light (note that courtyard rooms are quieter). The rooms aren’t fancy, but they are clean and have good heating and air, and the beds are pretty comfy. There aren’t any drawers for clothing, but the modern closet space is plenty for me. Housekeeping is always nice and thorough. They have a neat lobby with artwork from local artists and modern music playing. There is normally a bar and breakfast served, but not right now during COVID 19. It’s also in the vibrant Harlem neighborhood and is about half a mile from a subway train that can get you anywhere. This was booked for business, but I would stay here on personal stays too. Again, kudos to the staff—so warm and welcoming, better than so many luxury hotels in which I’ve stayed! Read less
Image of the Tripadvisor rating Great Hotel Near Columbia University-NYC!

Mar 8, 2020 V7238ECanthonyb Elon, North Carolina

The Aloft Harlem is a great trendy boutique hotel. The staff was awesome- extremely helpful, professional, and personable. The front desk staff offered great suggestions for dining, entertainment, and even tips on how to navigate the city. My daughter will be attending Columbia University Teachers College in the fall, so we wanted a location… Read more
The Aloft Harlem is a great trendy boutique hotel. The staff was awesome- extremely helpful, professional, and personable. The front desk staff offered great suggestions for dining, entertainment, and even tips on how to navigate the city. My daughter will be attending Columbia University Teachers College in the fall, so we wanted a location within walking distance to the university. The walk to campus is about 12 minutes. The hotel is very clean and we would not hesitate to stay again! Read less