Crowne Plaza Times Square

Midtown, New York

The hotel

The Crowne Plaza Times Square is one of the places to stay in New York with cutting-edge design very much the order of the day! To keep in the peak of health, pay a visit or two to the hotel’s fitness centre. Run by the New York Sports Club with indoor lap pool, steam rooms, saunas and state-of-the-art gym equipment. After you’ve worked up an appetite, head to Brasserie 1605 for succulent seafood or a sizzling steak. One of Times Square’s best restaurants, it's right on the premises so you don’t have to venture far! For pre and post dinner drinks, Broadway 49 Bar and Lounge offers an extraordinary selection of whiskies – unmatched in the city – plus some delicious signature cocktails. Intimate and cosy, it’s a great place to catch that New York vibe!

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access

Where is it

In the heart of Times Square, 4 blocks from Radio City Music Hall and 5 blocks from the Rockefeller Centre and 5th Avenue Shopping. Central Park is 1 mile away. Transfer time from John F. Kennedy International Airport: 40 minutes.

Hotel information

795 rooms. All with air-conditioning, 37" high-definition flat panel TV with pay-per-view films and video games, complimentary WiFi, alarm clock with CD player, tea/coffee maker, safe, hairdryer, iron and board. Traditional Rooms are 323 sq ft and feature views of the NYC skyline, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

Times Square View Rooms are also 323 sq ft and overlook Times Square with 2 double beds or 1 king-size bed, sleeping maximum 4 adults.

Brasserie 1605 (American fare, open for breakfast and lunch). Broadway 49 Bar and Lounge. Health club with gym, exercise classes* and lap pool. Room service*. Laundry/dry-cleaning service*. Complimentary WiFi. Self-parking and valet-parking available*.

This hotel has a resort fee of $35 plus tax per room, per day (payable locally, subject to change).

Resort fee includes the following - Two drinks vouchers (for beer or wine) upon arrival - Complimentary local and International calls - Complimentary use of the Health Club on-site - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival. Please note: the room type you are booking will either be 'inclusive' of resort/facility fee or 'exclusive' of resort/facility fee. If the room type states it is​ 'inclusive' of the fee, you will not need to pay this locally. If it is 'exclusive' or not mentioned, it will need to be paid locally.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5634)
  • Very good (3956)
  • Average (1381)
  • Poor (538)
  • Terrible (449)
Image of the Tripadvisor rating Great experience

Aug 10, 2020 Frabel1969 Turin, Italy

We actually travelled to NYC in April 2018 but I need to write this review nontheless because this hotel still brings happy memories whenever someone mentions NYC in my family. We found everyone at the hotel extremely friendly and helpful, from the reception ladies to the bartender to the room service guy. The rooms may not be just revamped but… Read more
We actually travelled to NYC in April 2018 but I need to write this review nontheless because this hotel still brings happy memories whenever someone mentions NYC in my family. We found everyone at the hotel extremely friendly and helpful, from the reception ladies to the bartender to the room service guy. The rooms may not be just revamped but the we were on the 42nd floor with such an unfogettable view, other minor details lost importance. The beds were very confortable albeit a little small, the bathroom is old style but large. We had an awesome stay here. Read less
Image of the Tripadvisor rating Extremely disappointed

Aug 7, 2020 Darla021 Minneapolis, Minnesota

I had to cancel due to covid back on April 3rd and was told will get refund in 30 days. It is now August 7th and was told due "We are awaiting an infusion of capital from our lenders so that we can process refunds" No timeline promised. REALLY? This is unacceptable. I contacted Crowne Plaza (IHG) headquarters and they can't issue it as it… Read more
I had to cancel due to covid back on April 3rd and was told will get refund in 30 days. It is now August 7th and was told due "We are awaiting an infusion of capital from our lenders so that we can process refunds" No timeline promised. REALLY? This is unacceptable. I contacted Crowne Plaza (IHG) headquarters and they can't issue it as it is based on individual hotels. Will stick to the hilton properties. Read less
Image of the Tripadvisor rating Still waiting for refund due to COVID

Aug 5, 2020 kevinwZ5636GK

Had to cancel our May trip due to COVID. Was reassured that we would have our refund within 7 days. Called after that didn’t happen and was told up to 90 days. Ok. Didn’t get refund still and called again and told the company doesn’t have money for refunds. I am also affected by COVID and need my refund. I find this hard to believe since this is a… Read more
Had to cancel our May trip due to COVID. Was reassured that we would have our refund within 7 days. Called after that didn’t happen and was told up to 90 days. Ok. Didn’t get refund still and called again and told the company doesn’t have money for refunds. I am also affected by COVID and need my refund. I find this hard to believe since this is a huge company. Crowne Plaza has definitely lost my business. Very disappointed with how they treat customers. Read less
Image of the Tripadvisor rating LOVE THIS PLACE

Aug 1, 2020 grachatherway

It was my mammys birthday and they sang happy birthday and gave her cake the location of the hotel is so convenient i love the rooms so clean and pretty and the breakfast is so yummy i didn’t go in the pool but it was good byeeee
Image of the Tripadvisor rating Horrible Business Practices

Jul 30, 2020 murraydd23 Westwood, Massachusetts

I had a hotel reservation booked for April that was cancelled due to Covid. I was assured a full refund. Weeks went by and I received nothing. I called and was told 90 days because the hotel was having trouble accessing money for refunds. As a single mother, I too was impacted by Covid, and I found this an exorbitant amount of time to wait. … Read more
I had a hotel reservation booked for April that was cancelled due to Covid. I was assured a full refund. Weeks went by and I received nothing. I called and was told 90 days because the hotel was having trouble accessing money for refunds. As a single mother, I too was impacted by Covid, and I found this an exorbitant amount of time to wait. Still, I waited. After 90 days- no refund. I called a few days later and I was told that the hotel was closed and I couldn't speak to anyone until 8/31. This is UNACCEPTABLE. I was given a number for the business offices. I called and left a DAILY message for over a week with no response. I am confident that my money would be taken for a reservation and yet my money that was owed to me has still not been refunded. This violates their return policy that is published on their website. I find this hotel's business practices manipulative and dishonest. I am disgusted to see the needs of a hotel with a $7million revenue put ahead of a customer. This hotel has lost me as a customer, but it has not lost me as an advocate for fair treatment until I get my refund. Read less