Element by Westin Times Square

Midtown, New York

The hotel

Close to the bright lights of Times Square, this isn’t just any hotel; this is an eco-friendly, live-like-a-local hotel. The Element by Westin brings everything you’ll need (and maybe hadn’t even thought of) into one place, with a kitchenette and loveseat sofa in every room. And that’s not to mention the complimentary breakfast you receive each day at Rise. Step out of the front doors and within a New York minute you’ll be in the heart of The City That Never Sleeps.

Amenities

  • Bar
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre

Where is it

In Hell's kitchen, 4 blocks from Times Square. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

404 rooms. All with air-conditioning, kitchenette with fridge, hob, microwave and dishwasher, 32” LCD TV, DVD/CD player, iPod docking station, safe, hairdryer, and iron and board. Standard Rooms are 305 sq ft, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

City View Rooms have sweeping views of New York's city skyline, with 1 king-size bed, sleeping maximum 2 adults.

Standard Studios are slightly larger at 385 sq ft and have 1 king-size bed, sleeping maximum 2 adults.

Studio City View are as above, but with views of the city, with 1 king-size bed, sleeping maximum 2 adults.

Rise (breakfast bar). Rooftop patio. Restore (24-hour gourmet grab & go pantry). 24-hour fitness centre. Gift shop. Laundry/dry-cleaning service*. 24-hour front desk. Complimentary WiFi.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

One person must be aged 18 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1832)
  • Very good (2086)
  • Average (695)
  • Poor (336)
  • Terrible (265)
Image of the Tripadvisor rating DONT GO. Woken up at 2:30am and threatened to call the police because of THEIR mistake.

Aug 8, 2020 uudreliz

I cannot believe what happened at this hotel. I was woken up at 2:30am by a sole male member of staff (I was staying as a single woman in the hotel) to "check if I was still here" - then the phone rang, when I tried to answer it didn't work. The man knocked again and said that I had to go to the front desk immediately or they will be calling the… Read more
I cannot believe what happened at this hotel. I was woken up at 2:30am by a sole male member of staff (I was staying as a single woman in the hotel) to "check if I was still here" - then the phone rang, when I tried to answer it didn't work. The man knocked again and said that I had to go to the front desk immediately or they will be calling the police. This was my second night in the hotel and I had literally finalised checking out EARLY at 10pm that evening - they had my credit card on file too. I booked a stay over the phone because my power was out. I did not receive an email confirmation - I believe that the person on the other end of the phone didn't enter my email correctly. I was supposed to have a 2 night stay and then 2, 1 night stays lined up which I could cancel if my power was restored earlier. I arrived and I was only booked for a 1 night stay - no problem they "extended it" to cover two nights. First night is fine - I head out for dinner and return (no problem with the key card - nor when I went out for a walk and came back at 4pm either) at 8pm - at 10pm I go to the front desk to cancel my following nights because my power was restored. They said it was all sorted. Off to bed. 2:30am I get the knock on the door and phone call - no ID shown, no apologies made. Not even "Oh there must be a mistake with your booking, I am sorry but you will have to go to the front desk to sort it out." It was "They said you shouldn't be here and you need to go to the front desk now or we will call the police." I get to the front desk and they said that, the original booking had been put in wrong, that the check in person did not extend my stay, and that the person I spoke to at 10pm didn't check the booking either. (That is 3 staff members making errors on this booking.) I said that I have NEVER been told the police will be called because of a booking error - even if I was overstaying they had my credit card on file - and I had to sign that they would hold $500 for just these reasons. Why would they not just wait until morning? Why did the key card still work after check out was 12pm? She said "take it up with management". I called the help line - they could not locate my details - finally found them and said I had a booking in Texas.... when I gave them my address to double check - they hung up (immediately after me finishing my address). The person on the phone said they couldn't verify I had ANY booking and that I would only be able to speak with the hotel about it. I called again and asked for my details and someone found the correct account and changed the incorrect email address. Now on my bookings it says I have one night stay - Friday night when I arrived on Thursday and Friday night is when they came to tell me I had to leave. - When I asked them to check where the Thursday night booking was they put me on hold for 10 minutes and then hung up on me also. It is covid times - the hotel was only $88 a night - why are you threatening your clients with the police at 2:30am over $88 when it was your mistake and you have my cards on file anyway? Disgusting. The room was fine, the breakfast was awful - a plain bagel, butter, apple and tiny juice box, the walls are thin, you can smell smoke and cannabis smoke coming through the bathroom vents even on the 34th floor. I could bring my dog - just FYI if you want to leave them in the room alone you need a crate with you. Read less
Image of the Tripadvisor rating Bad bad bad

May 20, 2020 749ludovico

We arrived in the night. We were moved from an other hotel because of overbooking. We booked a room for 170$. Also we asked if we were allowed to park the car in front of the hotel. Three days ago (when we left) they took from our card 220$ and also we took a ticket of 115$ for parking violation.
Image of the Tripadvisor rating Very Good Deal

Apr 29, 2020 961daleh Kindersley, Saskatchewan

Very convenient location for Times Square, transit, and Penn Station. Comfortable room and excellent complementary buffet breakfast. Only downside was the long wait to check in and out, but super friendly staff.
Image of the Tripadvisor rating Please reconsider

Apr 7, 2020 jamiedG8666AL

After visiting New York separately (and loving it) over the last couple of years we decided to book a holiday together as family and were originally delighted with what we had booked. However.... Please avoid this hotel. We are a party of 6 due to travel in the middle of May, but due to the covid-19 worldwide pandemic we are now unable to leave… Read more
After visiting New York separately (and loving it) over the last couple of years we decided to book a holiday together as family and were originally delighted with what we had booked. However.... Please avoid this hotel. We are a party of 6 due to travel in the middle of May, but due to the covid-19 worldwide pandemic we are now unable to leave the country and it is likely to stay this way for the foreseeable future. During this stressful time, I have been in contact with the hotel and with booking dot com who constantly bounce me back from one customer service to the other. We have been told we will have to pay an extortionate cancellation fee should we wish to cancel. We don’t want to cancel, but we are unable to travel due to travel restrictions imposed by the UK government and the American government (these are worldwide…. there is a global pandemic!!!) but also because 2 members of the party have asthma, so they are self-isolating to avoid contracting this deadly virus outbreak. There are 3 key workers in our party; an optician, a primary school teacher and a dementia care assistant who are still having to work despite the coronavirus outbreak. The lack of communication and compassion shown during these worrying times is shocking. I am appalled by the lack of customer service we have experienced; I understand the hotel is busy during this time but that is no excuse. I urge anyone looking to book this hotel to seriously consider their choices before booking. Read less
Image of the Tripadvisor rating Avoid

Mar 21, 2020 Natalie C London, United Kingdom

Please, please, please avoid this hotel. Due to the coronavirus pandemic across the world I’m probably going to be out of a job in the next few months. We had a family holiday booked to New York in May, we booked the room through booking.com who have asked them to waive the cancellation fees and they have point blank refused. We aren’t sure we… Read more
Please, please, please avoid this hotel. Due to the coronavirus pandemic across the world I’m probably going to be out of a job in the next few months. We had a family holiday booked to New York in May, we booked the room through booking.com who have asked them to waive the cancellation fees and they have point blank refused. We aren’t sure we will be able to fly in May, but this hotel wants to charge me nearly £800 to cancel my room. I have explained the situation several times, they aren’t stupid they are aware of the worldwide crisis unfolding but they are acting like disgusting leeches trying to take money from a family who may be struggling to feed themselves in the upcoming months. Im a big believer in karma, I hope the hotel is closed down. Read less