Lotte New York Palace

Midtown, New York

The hotel

Railroad magnate Henry Villard's 19th-century mansions were combined with a sleek tower to create one of the city's best hotels. It's a place where the staff greet you as if they have known you all their lives, and nothing is too much trouble. The location is one of the best in Manhattan, right in the middle of Midtown, but hidden away in a gated courtyard. There's dining options suited to all at the Lotte New York Palace, from luxury brunch to baked goods, whatever you opt for you'll be in for a treat. Enjoy handmade cocktails in one of Manhattan's most popular bars, Trouble's Trust, or relax in 19th century-style surroundings in Rarities - either make for the perfect post-day-in-the-city tipples.

Amenities

  • Bar
  • Spa
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the heart of Midtown Manhattan, a short walk from New York's Broadway theatres, Central Park and world-class designer shopping. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

909 rooms and suites, including recently renovated suites in Villard House with a 55-storey tower attached. All with air-conditioning, cable TV with pay-per-view films, mini-bar*, safe, bathrobes and luxurious bath amenities. Superior Rooms are 360 sq ft east-facing rooms, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

Cathedral View Rooms are 360 sq ft and offer views of St. Patrick’s Cathedral and Rockefeller Centre, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

Tower Rooms are 465 sq ft and are located on floors 41–54 and have views of Madison Avenue and 50th Street, private check-in area, complimentary WiFi and turn-down service, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 1 child.

Premier Skyline Rooms are 360 sq ft and have panoramic views of the city skyline, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

Corner Cathedral Rooms are 405 sq ft in a corner location and feature views of St Patrick's Cathedral, with 1 king-size bed, sleeping maximum 2 adults.

Tower Executive Suites are 655 sq ft and are located on floors 41–54 and have views of Madison Avenue and 50th Street, private check-in area, complimentary WiFi and turn-down service, with 1 king-size bed, sleeping maximum 2 adults.

Tower Corner Suites are larger at 1210 sq ft, offer stunning surrounding views of the New York City skyline and are located above the 41st floor with a guest powder room, wet bar or butler’s pantry, marble bathroom with deep soaking tub, complimentary WiFi, turn-down service and a master bedroom with 1 king-size bed, a pull out sofa bed and a rollaway bed*, sleeping maximum 3 adults or 2 adults and 2 children (under 12 years).

Villard Restaurant (open for breakfast and weekend brunch). The Gold Room (sharing plates and cocktails, open Mon–Fri). Pomme Palais (boutique bakery). Trouble's Trust (cocktail bar). Rarities (19th century-style bar). Spa*. Fitness centre. In-room spa services*. Room service*. Complimentary shuttle to service to Theatre District and Wall Street. Dry cleaning service*. Concierge.

*Denotes local charge.

One person must be aged 18 years and over in each room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3676)
  • Very good (1190)
  • Average (437)
  • Poor (178)
  • Terrible (137)
Image of the Tripadvisor rating Stunning hotel, great location

Jan 24, 2021 735fw Toronto, Canada

Room was exceptional with views of the cathedral. The bars in the hotel are also great, made it easy to catch up with old friends just before the trip was coming to an end. Cleanliness was also great.
Image of the Tripadvisor rating World Class Luxury!

Jan 18, 2021 SanajDeeya Melville, New York

Luxurious room! Friendly Staff! Hotel is centrally located in Midtown close to Rockefeller Plaza and shopping. We spent last New Year’’s eve at the hotel and it was an amazing experience. It was quite well sanitized which made us feel very safe during this pandemic.
Image of the Tripadvisor rating A beautiful & special sightseeing tour

Dec 30, 2020 baileya299 Brooklyn, New York

This review is not as a hotel guest, but a visitor to the hotel while exploring sights in the city. My boyfriend and I were looking around the beautiful lobby on our own, when we were greeted by a staff member named Maurice who offered to chaperone us on a personal guided tour around key parts of the hotel! He walked us through several beautiful… Read more
This review is not as a hotel guest, but a visitor to the hotel while exploring sights in the city. My boyfriend and I were looking around the beautiful lobby on our own, when we were greeted by a staff member named Maurice who offered to chaperone us on a personal guided tour around key parts of the hotel! He walked us through several beautiful rooms, including a ballroom and a library, sharing facts with us about the hotel itself and famous Gossip Girl scenes that were shot there. He also recommended several photo spots and took pictures for us so we could remember our visit. He clearly enjoys his job, and the experience was very cool and special. Thank you, Maurice! Read less
Image of the Tripadvisor rating The best hotel in New York City

Dec 21, 2020 mariegA8592QP

The Lotte New York Palace is my favorite hotel in New York. I have been staying at the Palace for over 10 years. I am a native New Yorker and know it very well. This is my home away from home when I visit New York 3 to 4 times a year. My favorite Reception assistant is Clara Law, she always greets you with her big smile and makes sure you have… Read more
The Lotte New York Palace is my favorite hotel in New York. I have been staying at the Palace for over 10 years. I am a native New Yorker and know it very well. This is my home away from home when I visit New York 3 to 4 times a year. My favorite Reception assistant is Clara Law, she always greets you with her big smile and makes sure you have everything you need to make your stay perfect. I was able to visit this October for 6 nights, Clare, all the Bellmen the servers at the cafe were so kind and happy to see me come back after they reopened. Hopefully I will be able to return in April . Marie G Read less
Image of the Tripadvisor rating Excellent

Dec 18, 2020 Maria Teresa T Mexico City, Mexico

Great hotel that makes us feel like family, starting with George at the door of the Hotel, the kindness of Alfred at the front desk and Ani who help us find directions, the lobby is so beautiful and elegant, we have been visiting this hotel every year for the las 15 years and is now a tradition. Best location . I also like the rooms. The staff of… Read more
Great hotel that makes us feel like family, starting with George at the door of the Hotel, the kindness of Alfred at the front desk and Ani who help us find directions, the lobby is so beautiful and elegant, we have been visiting this hotel every year for the las 15 years and is now a tradition. Best location . I also like the rooms. The staff of the hotel are amazing thank you for everything, see you next year Maria T Trapote Lopez Read less