The Maxwell New York City

Midtown, New York

The hotel

One of the city's first designer hotels, The Maxwell is a contemporary classic with its famous living room-style lobby and cool bar and restaurant. Choose from Heartbeat for breakfast, lunch or dinner, or you're able to eat in the comfort of your room with the room service, available 24 hours a day. Alternatively, head out and explore New York's foodie scene.

Amenities

  • Bar
  • Spa
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Close to City Centre
  • Restaurant

Where is it

On Lexington Avenue in the fashionable East Side. A 2-block walk from the subway and an easy walk from Midtown attractions including Grand Central Station. Transfer time from John F. Kennedy International Airport: 45 minutes.

Hotel information

688 rooms. All with air-conditioning, TV with pay-per-view films, CD player, tea/coffee maker, WiFi access*, mini-bar*, safe, iron and board, bathrobes and hairdryer. Cozy Rooms are 170 sq ft and feature large windows with views of Midtown, with 1 queen-size bed, sleeping maximum 2 adults.

Standard Queen Rooms are slightly larger at 200 sq ft and have views of the city, with 1 queen-size bed, sleeping maximum 2 adults.

Superior Rooms are 220 sq ft and have views of the city, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 1 child.

Heartbeat (open for breakfast, lunch and dinner). Living Room Lounge (bar). Fitness centre. 24-hour room service*. Laundry/valet service*. Babysitting service*. WiFi access*. Valet parking $65 for standard vehicles and $75 for oversized vehicles, plus tax per day (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2074)
  • Very good (1509)
  • Average (700)
  • Poor (387)
  • Terrible (244)
Image of the Tripadvisor rating Not a good example of W hotels, but still good

Dec 13, 2020 adventurecrisis Niagara Falls, Canada

I am normally an avid fan of W hotels, but I was somewhat underwhelmed by this hotel. The visual aspect was as eccentric as any W hotel, but the walls seemed to allow for noise both from the hallway and from the street, compared to other hotels in Times Square. The room did not have any drawers and very few hangers; I suppose they assume most… Read more
I am normally an avid fan of W hotels, but I was somewhat underwhelmed by this hotel. The visual aspect was as eccentric as any W hotel, but the walls seemed to allow for noise both from the hallway and from the street, compared to other hotels in Times Square. The room did not have any drawers and very few hangers; I suppose they assume most people only stay a night or two. The location is unbeatable though, steps to a Starbucks or the heart of Times Square and many different restaurants including the gem, Mean Fiddler. Read less
Image of the Tripadvisor rating One of the best!

Oct 19, 2020 mcfamily1010 Toronto, Canada

- This hotel is the best location, super central and one step out to Times Square. We had a suite, and loved the restaurant/bar, and modern style to the rooms. We stayed for two nights and three days, totally worth it 10/10 will return.
Image of the Tripadvisor rating super hotel - Times Square!

Oct 16, 2020 Wander543417

Its the perfect location, right on Times Square. Next door to a great rum bar, and awesome chicken restaurant over the road. The bar area in the hotel is very cool - it doesn't have views in the bar but is great for a drink before heading out. I am not sure I would stay here with kids, but on business its perfect.
Image of the Tripadvisor rating Very Good

Aug 15, 2020 Asalahy Cairo, Egypt

Just at the times square therefore the location is perfect for lively stay, I stayed in two connected rooms for me, my wife and my two boys, the view was fantastic, the room was clean and nice, restaurants and shopping were just few steps from the hotel, Starbucks was just in front of the hotel door for our morning coffee, I liked my stay and will… Read more
Just at the times square therefore the location is perfect for lively stay, I stayed in two connected rooms for me, my wife and my two boys, the view was fantastic, the room was clean and nice, restaurants and shopping were just few steps from the hotel, Starbucks was just in front of the hotel door for our morning coffee, I liked my stay and will do it again for sure. Read less
Image of the Tripadvisor rating Disappointing

Jul 17, 2020 mrmsstandards London, United Kingdom

I've stayed in other W's (Barcelona, Amsterdam) and the W Times Square doesn't even compare to these, falling far behind them. We arrived late in the evening to unfriendly and even intimidating doormen/bouncers who barely acknowledged us let alone offer to help with our bags. We were due a room upgrade and I called ahead to confirm this prior to… Read more
I've stayed in other W's (Barcelona, Amsterdam) and the W Times Square doesn't even compare to these, falling far behind them. We arrived late in the evening to unfriendly and even intimidating doormen/bouncers who barely acknowledged us let alone offer to help with our bags. We were due a room upgrade and I called ahead to confirm this prior to arriving (being a Marriott Gold member) however the check-in lady was clear there were no rooms available. Upon finding our room we were disappointed - the rooms are old, worn down, small and the lighting is horrendous (bright white LED). The bed felt like a bed wetting sheet was underneath the bed sheet...certainly not up to W standards. Our view was of a lower roof top with lights shining in so we asked to move - after kicking up a bit of a fuss, miraculously an upgrade did become available. The lounge is rather seedy with no windows/natural light and a worn down bar with parts of the bar top chipping off... the Edition hotel's bar around the corner was a welcome improvement. The concierge was however very helpful and professional. To add to the issues of unfriendly doormen/bell-staff my girlfriend was told to get out of the lift by one of them after being unable to get out... after being blocked by his trolley! Overall there's clearly an attitude issue among some of the staff and the interiors are dated, worn and far from comfortable. This is not a 5 star hotel, 3 at a push. Read less