Empire Hotel

Upper West Side, New York

The hotel

This 1920s hotel enjoys a superb location, residing at the gateway to New York's Upper West Side, just a short stroll from Central Park and Columbus Circle. After a day of exploring the cosmopolitan city of New York, head to the rooftop plunge pool for a moment of relaxation, whilst enjoying a cocktail from the rooftop bar, all while taking in views of the famed Manhattan skyline.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

West 63rd Street, close to Central Park and Columbus Circle. Transfer time from John F. Kennedy International Airport: 1 hour.

Hotel information

426 rooms on 11 floors in 1 building with 4 lifts. All rooms with air-conditioning, flatscreen TV, WiFi access*, safe, bathrobes and hairdryer. Standard Queen Rooms are 191 sq ft with 1 queen-size bed, sleeping maximum 2 adults.

Superior King Rooms are slightly larger at 242 sq ft with either a city or quiet courtyard view with 1 king-size bed, sleeping maximum 2 adults.

Superior Double Double Rooms are also 242 sq ft with either a city or quiet courtyard view with 2 double beds, sleeping maximum 3 adults.

The Empire Rooftop (open for breakfast, brunch and drinks). P.J Clarke's (open for brunch, lunch and dinner). Lobby bar. Rooftop plunge pool (open May to September). 24-hour fitness centre. Concierge. Room service*. Laundry/dry-cleaning service*. Valet parking $60 plus tax, per day (payable locally, subject to change). Complimentary WiFi in public areas.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2776)
  • Very good (2503)
  • Average (1560)
  • Poor (903)
  • Terrible (705)
Image of the Tripadvisor rating Favourite Hotel in NYC

Aug 12, 2020 Berwick1882 Colchester, United Kingdom

I loved my stay at the Empire. It's in a great location, the room had everything that i needed & the staff were helpful throughout my stay. I'll 100% be going back at the first opportunity. The barman makes a great cocktail.
Image of the Tripadvisor rating Supposed to be holiday but cancelled by hotel

Jul 30, 2020 Venture590008

Don't book this hotel. Shocking Customer service. Had 6 nights booked for July 2020. They cancelled have failed to give a refund. Cant get response, being told by reservations that our request is being "referred to upper management!". Refused direct email contact to them. Wont provide complaints procedure. Diabolical. Book somewhere else for peace… Read more
Don't book this hotel. Shocking Customer service. Had 6 nights booked for July 2020. They cancelled have failed to give a refund. Cant get response, being told by reservations that our request is being "referred to upper management!". Refused direct email contact to them. Wont provide complaints procedure. Diabolical. Book somewhere else for peace of mind of better customer service! Would have given zero circles but wasn't an option! Read less
Image of the Tripadvisor rating Empire Hotel

Apr 23, 2020 901dianeo

My daughter goes to college in Nyc . Every time we visit for the past four years we stay at the empire hotel. Great location. Right near college, Central Park , restaurants and lots of shopping.?Staff and management are fabulous. I miss nyc and our little getaways.
Image of the Tripadvisor rating New York Place to be

Apr 3, 2020 Geoff R Canberra, Australia

The Empire Hotel is ideally situated for walking distance to lots of major attractions. Central Park is virtually minutes away , the subway is also close by - and the subway allows fast transport to all areas of New York. The rooms are reasonable sized, bed was very comfortable and the staff were available when required
Image of the Tripadvisor rating Disappointed guest.

Mar 30, 2020 amyheslopx South Shields, United Kingdom

Absolutely loved my stay here, couldn’t have picked a fault with location / hotel etc until I arrived at the airport realising my airpods were gone from my bag. i did not check if my airpods were in my bag as they had not been used or left my bag in the whole time i was in NYC. I contacted the hotel and they weren’t helpful at all - airpods have… Read more
Absolutely loved my stay here, couldn’t have picked a fault with location / hotel etc until I arrived at the airport realising my airpods were gone from my bag. i did not check if my airpods were in my bag as they had not been used or left my bag in the whole time i was in NYC. I contacted the hotel and they weren’t helpful at all - airpods have been removed from Find my iPhone which after speaking to apple support means someone has them and has reset them. Extremely disappointed with the response as they were removed during my stay I would have thought the hotel may have been more helpful. We 10000% checked everywhere in the room so they were not left at all - checked under the bed and every possible place things could’ve been left. Very unhappy guest! Read less