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Air Canada flight information

Air Canada

Air Canada is Canada's largest full-service airline and the largest provider of scheduled passenger services in the international market to and from Canada. Offering more direct departures to Canada from London Heathrow than any other airline; up to 63 non-stop flights per week in the winter.

Economy Class

Air Canada Economy Class
  • Up to a generous 33" seat pitch
  • Personal 8.9" touch-screen TV, featuring up to 600 hours of entertainment at every seat
  • Complimentary hot meal accompanied by a selection of wines and spirits
  • Single-pin audio jack for your own headset or free headphones - yours to keep after the flight

 

Premium Economy Class

Air Canada Premium Economy
  • Available on Vancouver, Calgary, Toronto and Montreal services
  • 24 Premium Economy seats
  • 38" seat pitch and increased seat width
  • Enhanced meal service
  • Welcome drink
  • Priority check-in and boarding plus additional baggage allowance
  • Amenity kit and hot towel service

 

International Business Class

Air Canada International Business Class
  • Each seat reclines into a fully flat bed at the touch of a button
  • Maple Leaf Lounge access including at Heathrow’s new Terminal 2: The Queen’s Terminal
  • Touch-screen TV and noise-cancelling headphones
  • Concierge Service
  • Priority check-in, boarding and baggage handling
  • Individual power supply for your electronic devices
  • A USB port for charging

 

Free Ski or Snowboard boot bag

Free Ski or Snowboard boot bag

Customers will be permitted one ski or snowboard boot bag as part of their free allowance provided it is carried along with skis or snowboard and contains only boots.

Customers are encouraged to pre-register their sports equipment at least 24 hours before their flight by contacting Air Canada Reservations.

*A boot bag will count as a separate piece of checked baggage if it contains, or is designed to contain other items, or it is not carried along with a set of skis or snowboard. Customers will have to be handled manually at airports. All customers will have to see an agent to get baggage tags, otherwise when using self-service check-in they would be prompted to pay for the extra piece.

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Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

We'll be in touch soon


We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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