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Delta Air Lines flight information

Discover America with Delta

In the wake of the pandemic, Delta has added layers of protection at every step of the travel experience, transforming safety and cleanliness to give customers confidence when they fly.  Delta’s new CleanStandardSM ensures the highest levels of cleanliness, providing sanitized aircraft, surfaces and facilities from the moment they set foot in the airport to when they grab their bags from the carousel.

There’s added reassurance on board, too. Delta has blocked middle seats and capped capacity at 75% in Delta One and 60% in all other cabins, providing more space for safer travel throughout the summer months. And don’t forget, face masks are mandatory at Delta touchpoints across the travel experience.

In the meanwhile, you might notice some changes to your airport and on board experience with Delta, including some changes to the cabin experiences listed below. To see how Delta is protecting travellers every step of the way and for the latest updates to the travel journey, please visit Delta.com.

Main Cabin

Delta Air Lines Main Cabin

Whether you’re headed across the U.S. or around the world, Delta’s Main Cabin offers a host of flight options to suit your needs, including the must-haves you can’t get on just any airline.

Main Cabin is available on all Delta and Delta Connection aircraft system-wide.

Delta’s Main Cabin customers enjoy:

  • On long-haul flights, a meal service accompanied by a selection of complimentary snacks and drinks like beer, wine, Prosecco, spirits, Starbucks® coffee and other non-alcoholic beverages
  • A comfortable leather seat with complimentary sleep kit, which includes eyeshades and earplugs
  • Wi-Fi and free in-flight mobile messaging via iMessage, WhatsApp and Facebook Messenger
  • TV, movies and music with complimentary seat-back entertainment from Delta Studio® and ergonomic headphones

Delta One

Delta Air Lines Delta One

Delta One offers personalised service and meticulously thought-through details that truly make a difference in how you spend their time in the air.

With a Delta One ticket, customers can:

  • Jet through the airport using our Sky Priority® service, which includes expedited security, Premium Boarding and baggage handling
  • Access the Delta Sky Club®, Virgin Atlantic's Upper Class Wing*, and Virgin Atlantic Clubhouse
  • Curl up or stretch out beneath plush Westin Heavenly® In-Flight Bedding on 180-degree flat-bed seats. Bedding includes an over-sized white comforter and hypoallergenic, down-alternative pillows
  • Dine on regionally tailored, chef-curated meals, paired with wines selected by Master Sommelier Andrea Robinson, winner of three James Beard awards. Or, power through the flight with fresh-brewed Starbucks® coffee
  • Enjoy comforts including Wi-Fi, in-seat 110-volt and USB outlets and larger entertainment screens
  • Use iMessage, WhatsApp and Facebook Messenger for free on all Delta flights**
  • Access Virgin Atlantic’s Revivals lounge at T3 upon arrival back into London Heathrow

 

*Upper Class Wing service is available from LHR, providing seamless transfer from your car to the Virgin Atlantic Clubhouse.

**Availability varies by aircraft and route; check your listing for details. Free messaging usage is restricted to select messaging apps.

Delta Comfort+

Delta Air Lines Delta Comfort +

With Delta Comfort+®, you can enjoy an upgraded experience and more of the perks you love, such as Sky Priority® boarding1, dedicated overhead storage space, extra legroom, meal service and snacks, free drinks which now includes Prosecco, and complimentary premium entertainment.

Benefits include:

  • Access to Sky Priority boarding1, so you will be one of the first on board. And, with a seat at the front of the cabin, you’ll be one of the first off the plane too
  • Top-rated Main Cabin seat for passenger comfort with an additional 4” of legroom and 50% more recline
  • Meal service accompanied by a selection of complimentary snacks and drinks like beer, wine, spirits, Starbucks® coffee and other non-alcoholic beverage
  • Amenity kit that includes eyeshades, ear plugs, toothbrush and toothpaste

  

1Inclusive of boarding only. No other Sky Priority amenities apply. Dedicated overhead bin space for your bag is not guaranteed based on flight capacity.

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Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

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How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

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Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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Let’s talk

If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.​

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Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

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We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

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Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

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We'll be in touch soon

To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

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I returned early from holiday and have further questions?

You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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