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Delta Air Lines flight information

Discover America with Delta

In the wake of the pandemic, Delta has added layers of protection at every step of the travel experience, transforming safety and cleanliness to give customers confidence when they fly.  Delta’s new CleanStandardSM ensures the highest levels of cleanliness, providing sanitized aircraft, surfaces and facilities from the moment they set foot in the airport to when they grab their bags from the carousel.

There’s added reassurance on board, too. Delta has blocked middle seats and capped capacity at 75% in Delta One and 60% in all other cabins, providing more space for safer travel throughout the summer months. And don’t forget, face masks are mandatory at Delta touchpoints across the travel experience.

In the meanwhile, you might notice some changes to your airport and on board experience with Delta, including some changes to the cabin experiences listed below. To see how Delta is protecting travellers every step of the way and for the latest updates to the travel journey, please visit Delta.com.

Main Cabin

Delta Air Lines Main Cabin

Whether you’re headed across the U.S. or around the world, Delta’s Main Cabin offers a host of flight options to suit your needs, including the must-haves you can’t get on just any airline.

Main Cabin is available on all Delta and Delta Connection aircraft system-wide.

Delta’s Main Cabin customers enjoy:

  • On long-haul flights, a meal service accompanied by a selection of complimentary snacks and drinks like beer, wine, Prosecco, spirits, Starbucks® coffee and other non-alcoholic beverages
  • A comfortable leather seat with complimentary sleep kit, which includes eyeshades and earplugs
  • Wi-Fi and free in-flight mobile messaging via iMessage, WhatsApp and Facebook Messenger
  • TV, movies and music with complimentary seat-back entertainment from Delta Studio® and ergonomic headphones

Delta One

Delta Air Lines Delta One

Delta One offers personalised service and meticulously thought-through details that truly make a difference in how you spend their time in the air.

With a Delta One ticket, customers can:

  • Jet through the airport using our Sky Priority® service, which includes expedited security, Premium Boarding and baggage handling
  • Access the Delta Sky Club®, Virgin Atlantic's Upper Class Wing*, and Virgin Atlantic Clubhouse
  • Curl up or stretch out beneath plush Westin Heavenly® In-Flight Bedding on 180-degree flat-bed seats. Bedding includes an over-sized white comforter and hypoallergenic, down-alternative pillows
  • Dine on regionally tailored, chef-curated meals, paired with wines selected by Master Sommelier Andrea Robinson, winner of three James Beard awards. Or, power through the flight with fresh-brewed Starbucks® coffee
  • Enjoy comforts including Wi-Fi, in-seat 110-volt and USB outlets and larger entertainment screens
  • Use iMessage, WhatsApp and Facebook Messenger for free on all Delta flights**
  • Access Virgin Atlantic’s Revivals lounge at T3 upon arrival back into London Heathrow

 

*Upper Class Wing service is available from LHR, providing seamless transfer from your car to the Virgin Atlantic Clubhouse.

**Availability varies by aircraft and route; check your listing for details. Free messaging usage is restricted to select messaging apps.

Delta Comfort+

Delta Air Lines Delta Comfort +

With Delta Comfort+®, you can enjoy an upgraded experience and more of the perks you love, such as Sky Priority® boarding1, dedicated overhead storage space, extra legroom, meal service and snacks, free drinks which now includes Prosecco, and complimentary premium entertainment.

Benefits include:

  • Access to Sky Priority boarding1, so you will be one of the first on board. And, with a seat at the front of the cabin, you’ll be one of the first off the plane too
  • Top-rated Main Cabin seat for passenger comfort with an additional 4” of legroom and 50% more recline
  • Meal service accompanied by a selection of complimentary snacks and drinks like beer, wine, spirits, Starbucks® coffee and other non-alcoholic beverage
  • Amenity kit that includes eyeshades, ear plugs, toothbrush and toothpaste

  

1Inclusive of boarding only. No other Sky Priority amenities apply. Dedicated overhead bin space for your bag is not guaranteed based on flight capacity.

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Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

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You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just let us know.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

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Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

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How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

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Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected.  

With many customers needing our help, we are prioritising those customers due to travel in the next 14 days. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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Let’s talk

If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 14 days, please log in to Manage my booking to call or message us.  You are our immediate priority.

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Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

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We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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You're good to go

Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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Thank you for your patience and understanding

We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

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We'll be in touch soon

We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

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I returned early from holiday and have further questions?

You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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