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Virgin Atlantic Holidays Cruises

What to expect from a Virgin Atlantic Holidays Cruise

New horizons - and waking up to them - fresh vistas every time you pull back those curtains, and relaxing on some of the most exciting ships ever to sail the seven seas. With two-thirds of this big, beautiful world covered in ocean, luxury, adventure, and even water slides aren’t limited to just dry land anymore. We know what makes a cruise, and know every ship from top to bottom, stem to stern. We know the best ports to call at, and the best ways to combine a cruise trip with the perfect destination whether it's one, two or three!



Cruise Types

Whether this is your first cruise trip or your 21st, there’s a lot of open water out there to explore, and a lot of choice when it comes to destinations, resorts and the cruises themselves. We wouldn’t want you to feel overwhelmed when it comes to planning your time sailing the ocean blue, so we’re here to break down our cruise types for you.

cruise and stay

Cruise and stay

Cruise & Stay holidays merge everything that rocks about cruise holidays with a fun-filled stay in an extraordinary place. Whether you want a blissful beach break or to stick around to explore a city, you can easily pair it with an epic cruise experience to keep your journey constantly fresh and vibrant. Party, relax and treat yourself onboard before getting up close and personal with a fantastic destination, all in one holiday.

Fly cruise

Fly and cruise

Booking a fly and cruise option gets you to your holiday destination quicker than setting sail from a UK port, so you can reach those gorgeous Caribbean islands in a shorter space of time. Or maybe combine a cheeky stay on land (Florida, perhaps?) before hopping on board one of our favourite cruise lines. There's so many options we can help with to make your cruise holiday perfectly tailored to you.

 

Since we're part of the Virgin family, it's a no brainer we'll fly you with Virgin Atlantic to start your cruise.

Cruise UK

Cruise from the UK

Don’t feel like flying? Want to avoid the hustle and bustle of the airport? We’ve got you covered with plenty of departures from ports in the UK, and you’ll still have the world at your fingertips. Sail around Europe for a taster (perfect for those who are new to cruising), or take the scenic route over the ocean as far as the Caribbean for cruise holidays that start as soon as you’re onboard.

Get your Vitamin Sea

Virgin Voyages

Cruise into the Caribbean or head to the Med on a unique Virgin Voyage, where the glamour of a boutique hotel on the ocean is blended with unmistakable Virgin style and service. Sophisticated, adults-only, and offering an unbelievable choice of dining, you'll enjoy a voyage that's unlike any other.

Virgin Atlantic Holidays is the only place where you can book the full cruise package – Virgin Atlantic flights, hotels and your Virgin Voyage – all in one place. Find out more about what Scarlet Lady and Valiant Lady have in store...

Take a look

 

Manage my cruise booking

 

If you already have a cruise booked with us, please click here to view your booking, pay a balance or download your itinerary

More than just your ordinary cruise?

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Cruise from the UK

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Fly and Cruise

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Cruise and stay logo

Cruise and Stay

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Cruise and tour logo

Cruise and Tour

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

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Latest Foreign & Commonwealth Office repatriation travel advice

Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

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How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

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Stay tuned for the latest updates

Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

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Let’s talk

If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.​

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Payment flexibility

Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

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We're flexible with your holiday plans

We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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You're holiday is going ahead as planned

If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

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Thank you for your patience and understanding

Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

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We'll be in touch soon

To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

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I returned early from holiday and have further questions?

You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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I am currently on holiday and I need to speak to someone

The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com

If you are in the USA or Canada please email: USAreps@virginholidays.com.

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