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What to expect on your journey

As the world re-opens for travel, your health and safety remains our priority. You can expect some changes throughout your journey to ensure you have a safe and enjoyable holiday. Here are some examples of the measures in place to protect you.

It’s also important to check the latest travel advice and entry requirements before you travel: https://www.gov.uk/foreign-travel-advice.

You are in safe hands with Virgin Atlantic

At the airport

At the airport, you will experience additional precautions to ensure your safety at check in, through security, and during boarding. 

Virgin Atlantic have put in place every possible measure to ensure you are in good hands. Read more about  What to expect when you fly or visit airport websites for detailed information on measures being taken and guidance while travelling:

•    London Heathrow Airport - Covid-19 FAQs
•    Manchester Airport - Advice for travellers

On your Virgin Atlantic flight

On the flight

Virgin Atlantic have introduced measures that match, and often exceed guidance from the World Health Organisation and the Civil Aviation authority. These include a focus on health screening, increased sanitisation, extra space on board, and the service our amazing crew provide you. 

Read more about  What to expect when you fly  with Virgin Atlantic. 

Details of what other airlines are doing to keep you safe is available on their websites, including our partner Delta Air Lines

Car Hire

Car hire

Additional measures have been put in place to ensure you can get from the airport to your destination safely.  

Cars rented from Enterprise, Alamo and National will all carry the  Complete Clean Pledge  which means all vehicles will undergo a 20-point deep-cleaning process before every pickup as well as updated safety procedures at rental locations. 

Barbados holidays

In resort

When you arrive at your destination, our hotel, transfer, theme parks, and day trip partners have adopted a range of measures to ensure your safety and enjoyment too. Initiatives such as keyless room entry at some hotels, restricting capacity in restaurants, and temperature checks on arrival will be common place.  

Some of our key partners are already giving advice on what to expect at your destination. Find out more below.

Travel restrictions and advice 

You must complete a COVID-19 test (PCR test) within 72 hours of your scheduled departure time. Proof of a negative COVID-19 will need to be shown to airport teams before you are permitted to check-in or board the plane. Please note that the COVID-19 negative test result must have the date and time it was taken clearly shown. Customers without proof of a negative COVID-19 test at the departure airport will be required to take a test upon arrival in Barbados which could take up to 12 hours to carry out.

You must also complete an online Immigration and Customs form 24 hours before departure at https://travelform.gov.bb. Receipt must be printed or saved to a mobile device and presented to Immigration and Customs upon arrival in Barbados. You will also be asked to complete a Health Declaration form upon arrival.

Advice from our key partners in Barbados

Barbados Tours and Excursions 

To make the most of your holiday you’ve got to get out and see the destination. Once in resort our team can help plan, recommend and booking any trips.

View our Barbados travel guide

Concierge

Resort experts

If you need anything whilst on holiday, our team are on hand to help. V-hubs and Departure Beach for now remain closed but if you need anything whilst away you can call us anytime, 24/7. Don’t forget you can also speak to your hotel reception for any immediate issues locally. 

Virgin Holidays Duty Office - 0344 472 9626

Once in resort be sure to familiarise yourself with any local health and safety measures in place - We’ve already checked and everyone matches the standards we expect.

Your journey with Virgin Holidays

Throughout your journey with Virgin Holidays, we’ll do everything we can to give you peace of mind and confidence as you travel with us.

Retail store

Stores reopening soon

Preparation is underway to give you a warm welcome in store, with additional measures to maintain hygiene with regular cleaning of surfaces and ensuring you and our team can keep a safe distance by limiting the number of people in store.

Car hire insurance

Looking after your safety

We continue to work closely with our airline, hotel, cruise, car hire, and other travel partners to ensure the highest standards of health and safety. The checks we undertake on your behalf ensure you can relax and enjoy your holiday worry free.

For a worry free holiday, check out our Travel Smart advice before you go.

Call centre

Always with you

Whilst you are away, we’ll be here for you. Our team will be on hand 24 hours a day and will be there to answer any questions you have and ensure you have a fabulous holiday.


General travel advice

Face Masks

It is likely that all customers and staff will be required to wear a mask or face covering throughout the airport and at various points along your journey. We recommend you bring your own mask for your comfort throughout, though extra masks and PPE kits will be available if you need one. 

Sanitisation

For your own safety, and the safety of your fellow travellers, we’d recommend carrying hand wipes or liquid sanitiser with you (under 100ml) as you travel. You’ll also find hand sanitiser dispensers for your use throughout the airports, on arrival, and at your destination resort. 

Where possible, avoid touching counters at ticket desks, information booths, and handgrips and handrails unnecessarily. 

Social Distancing

Keeping a safe distance from those around you will continue to be of importance on your journey. Often keeping a minimum of 2 metres between yourself and other travellers will simply not be possible, but do what you can. 

Floors will be clearly marked to provide guidance for maintaining a safe distance, especially at check in, when waiting to board the aircraft, and during immigration at your destination.  

Travel insurance

Whether you have a travel insurance policy in place or are looking to arrange cover for your future holiday, you will need to speak to your insurance provider to discuss the cover in relation to Covid-19. Every policy is different; some policy providers have all Covid-19 related claims excluded, whilst others will cover medical expenses and repatriation in the event you fall ill with Covid-19 whilst abroad. 

It is important to ensure your travel insurance best suits your needs, so speak to your insurer before travelling and ask what is, and what is not covered. 

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the Foreign & Commonwealth Office (FCO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 06 October 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are prioritising those customers due to travel before 06 October 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking, and you are due to travel before 06 October 2020, please log in to Manage my booking to call or message us. 

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Log in to Manage my booking to request a call back to amend your holiday. Please bear in mind we’ll work through requests in departure date order so may take longer than usual for us to get back to you

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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