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What to expect when visiting Walt Disney World in Florida

Walt Disney World in Florida have made some changes which will impact upon your trip. It’s important you’re fully updated on what these are ahead of your holiday and what options are available to you. Based on guidance from health authorities and appropriate government agencies, there are new measures designed to promote cleanliness, physical distancing and reduced contact while visiting Walt Disney World Resort.
If you’re waiting to hear from us on your Disney holiday and options to amend your holiday, our teams are working through requests right now, and we’ll be in touch as soon as we can.

  • Walt Disney World theme parks will open beginning 11th July for Magic Kingdom Park and Disney’s Animal Kingdom Park followed by EPCOT and Disney’s Hollywood Studios on 15th July. More information can be found on Disney’s Know Before You Go site
  • To enter a park, both a park reservation and valid admission for the same park on the same date is required in advance of travel. 
  • Face coverings are required for all Guests (ages 2 and up) and Cast Members; temperature screenings are required in some locations.  
  • Some experiences such as parades, character meet and greets and firework events may be modified or unavailable to allow for physical distancing and limited contact.  
  • Helpful technology and My Disney Experience will help you make the most of the magic.  
  • Disney Dining plans have been removed, any plans purchased in addition to your package will be refunded.  
  • Fastpass+ reservations and Extra Magic Hours have been suspended to support physical distancing measures.  

A new park reservation system 

The Disney Park Pass System is how you can reserve a day in one of the parks. The Disney Park Pass System will be on a first come, first served basis. For customers staying at a Walt Disney World hotel Walt Disney World will open access to the Disney Park Pass System from 22nd June. As your park ticket is part of your hotel package, all you will need to do is log on to My Disney Experience to reserve your park access. If you’re not staying at a Walt Disney World hotel, the Disney Park Pass System will be available from 28th June and requires a valid ticket to make a reservation.
 

Settling balances and ticket payments

If you are not staying in a Walt Disney World Resort hotel in order to access the new Disney Park Pass System Walt Disney World now state that a valid ticket is required, which Walt Disney World will issue only once payment has been made for the ticket. If the final balance for your holiday is due, settling this activates Walt Disney World issuing your tickets. If not, we will be in touch shortly with the best way for us to process your ticket request.

Frequently asked questions

You can move your holiday up to 31st December 2021 with no change fee, as long as you do so 21 days or more in advance of your planned travel date. Please note Walt Disney World are currently not accepting new reservations on or after 27th September 2021.  This is based on availability, and may incur additional costs. Click the amend link we sent you or log in to manage my booking to request a call back from one of our team and we can explore new dates and talk holidays. 

If you’d like to rebook based on the changes happening in Walt Disney World at the moment, we can help you out. Right now, Disney are not offering any new holidays for 2020. Holidays for next year are available to book through to 12th September 2021. Disney are also making some changes to the park tickets available and will be creating a new reservation system for you to secure your day in the park. You can no longer buy a 21 day ultimate ticket, but we can help with alternative options.

Our flexible travel policy means you’re able to move your holiday up to 31st December 2021 without any change fees, as long as you do so 21 days or more in advance of your planned travel date. 

For customers travelling before 1st November 2020 who have booked a Walt Disney World Resort package or tickets, we are giving you more options to rebook your holiday, place it on hold or cancel and receive a full refund. Holidays after this date don’t qualify for a full refund. If you choose not to amend your holiday and cancelling is your preference, this option is available and subject to our standard terms and conditions. Log in to Manage my booking to review your options.

The changes Disney have made are based on guidance from health authorities and appropriate government agencies. Therefore, as your holiday is going ahead, no compensation or refund will be offered.

If you’ve paid for a Disney Dine plan in addition to your holiday package we will refund the full amount, you don’t need to do anything. If your package included the Free Disney Dine offer, we will have more information about this shortly.

We’re excited to be restarting holidays from 20th July. We will of course continue to monitor travel restrictions, and amend our flying programme in line with these. If the situation regarding your holiday changes, we will contact you to let you know your options, which would include a full refund if your holiday is cancelled. If you want to amend your holiday, you’ll need to do so at least 21 days before your planned travel date.

Due to the changes Walt Disney World are making, we are rapidly updating our systems so that you can pay for your tickets and for Walt Disney World to process this request. The system does not process your request in real time, so it will take a few days before your ticket numbers are issued. We will email you the balance required once the systems have been updated, then you can make your payment through Manage my booking.

We are doing everything we can to support the changes Walt Disney World are making. As we develop our systems to meet these requirements, it may mean your tickets won’t be processed before the Disney Park Pass System opens. We appreciate this is frustrating, but please know we are doing all we can to get your tickets to you as quickly as we possibly can.

If you’ve settled your final balance for a holiday this year, we will email your tickets to you shortly. Once received, you can log on to reserve your park access when the new Disney Park Pass System opens.

The best way to check what experiences are available is by visiting the Disney Know Before You Go website. Some experiences may need to be booked in advance, for example some dining experiences are available to book at 60 days.

To enter a Disney Park, both a valid Disney Ticket and a date-specific theme park reservation are now required. To check park availability please view Disney’s Park Pass System or through your My Disney Experience account.

For general information related to Covid-19 and your holiday please see our dedicated page.

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the Foreign & Commonwealth Office (FCO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of hand-picked options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 August 2020 for travel up 30 April 2021 also have the flexibility to amend free of charge. If you need to change don’t worry, you can move your holiday as far out as 31 December 2021 subject to availability.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 06 October 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are prioritising those customers due to travel before 06 October 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking, and you are due to travel before 06 October 2020, please log in to Manage my booking to call or message us. 

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Log in to Manage my booking to request a call back to amend your holiday. Please bear in mind we’ll work through requests in departure date order so may take longer than usual for us to get back to you

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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