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ESTAs and Travel Visas

Have you got all the correct documents before you start your journey? You can apply for your ESTA directly with US Homeland Security at a charge of $14. To apply, Click Here.

Alternatively CIBTvisas can apply for your ESTA or any international Travel Visa on your behalf for an additional handling fee.

CIBTvisas with Virgin Holidays

Why CIBTvisas?

CIBTvisas is the recognised leader in international travel visas, ESTAs and passports, with more than 50 years experience in the industry. Over 5 million travellers have used CIBTvisas to obtain the documents they need to travel around the world.

Regardless of where your itinerary begins and ends, CIBTvisas will help you obtain the documents you need for your trip, when you need them. Please note that handling fees apply and will vary in relation to destination.

More details

CIBTvisas can process your travel visa or passport request in as little as one day and can also assist you in obtaining travel visas to over 200 countries, as well as electronic visas like the US ESTA.

Top visa destinations:

USA (ESTA)

China

Canada (ETA)

India

Sri Lanka

Vietnam

CIBT manage the entire application process on your behalf, assisting you to navigate through the complicated requirements. Handling Fees apply and will vary in relation to destination and the complexity of your application. CIBT fees are additional and separate to any government/consular fees due to the relevant embassy.

  • Fast

CIBTvisas is the fastest way to get a travel visa or passport.

  • Easy

CIBTvisas can help.  Experts are available by phone or email through CIBTvisas.

  • Secure

CIBTvisas maintains the highest industry standard in data security.

Passports

Passport Services

Passport services through CIBTvisas

With over 700 specialists, who can review your passport or visa application before its submitted to the UK Identity & Passport Service, or to an embassy; any of your requests are dealt with in a secure, accurate and personalised way. 

CIBTvisas can accommodate many types of passport requests for UK citizens with unmatched speed - often in as little as a day (a handling fee will apply). 

More details

  • Renew passport

Need to renew your passport quickly? CIBTvisas can renew your passport in a day.
 

  • Second passport

Are you a frequent traveller who needs to have a passport with you at all times? CIBTvisas can help you obtain a second passport so you always have one with you.

  • Child passport

Travelling with a child who needs a passport? All children under the age of 15 must have their own passport. CIBTvisas can help.
 

  • Lost or stolen passport

Can’t find your passport? CIBTvisas can help replace your passport.

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Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9499.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

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