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Our awards

Awards
Virgin Holidays award history

Virgin Holidays' first award was in 1995, where we won the Which? Magazine award for Best Long Haul Tour Operator to the USA. Since then we have continued to win awards for our Tourism Development, Specialist Operations and Innovation. But take a look below at our more recent awards:

British Travel Awards 2019

British Travel Awards 2019

We are proud as punch. Our team attended the glitzy British Travel Awards 2019, where we collected not one, not two but four gold awards. These awards are testament to our teams who work tirelessly to source the best product offering for our customers, and their efforts were noted on our USA, Caribbean, Middle East and Nature/Wildlife products.

VIRGIN HOLIDAYS:  BEST HOLIDAY COMPANY

  • Gold - Best Safari, Wildlife & Nature Holiday Company
  • Silver large - Best Luxury Holiday Company
  • Bronze - Best LGBTQ+ Holiday Company
  • Bronze large - Best Weddings & Honeymoon Holiday Company

VIRGIN HOLIDAYS: BEST FOR DESTINATION

  • Gold - Best Holiday Company to the USA
  • Gold - Best Holiday Company to the Caribbean & Bermuda
  • Gold - Best Holiday Company to Middle East
  • Silver - Best Holiday Company to Africa

VIRGIN HOLIDAYS:  BEST TRAVEL AND TOUR OPERATOR

  • Bronze - Best National Travel Retailer

The British Travel Awards are easily the most recognisable of all travel industry accolades amongst consumer and industry professionals alike, so we thank you so much for these incredible awards.

British Travel Awards 2018

BTA Awards 18

We’re over the moon to have recently brought home the following awards from the British Travel Awards 2018:

VIRGIN HOLIDAYS:  BEST HOLIDAY TYPE

  • Gold - Best Escorted Adventure Holiday Company
  • Silver - Best Weddings & Honeymoon Holiday Company
  • Silver - Best Safari, Wildlife & Nature Holiday Company
  • Bronze - Best Luxury Holiday Company
  • Bronze - Best LGBT Holiday Company

VIRGIN HOLIDAYS:  BEST FOR DESTINATION

  • Gold - Best Holiday Company to the USA
  • Gold - Best Holiday Company to the Caribbean & Bermuda
  • Gold - Best Holiday Company to Middle East
  • Silver - Best Holiday Company to Africa

VIRGIN HOLIDAYS:  BEST TRAVEL AND TOUR OPERATOR

  • Bronze - Best National Travel Retailer

Thank you to everyone who took the time to vote for us this year. It means so much, and we’re always trying to provide you with the best holidays and best memories in the world. Here’s to the year ahead!

British Travel Awards 2017

2017 British Travel awards

On 29th November 2017, we were delighted to scoop up several awards in the 2017 British Travel Awards. Voted for by the public, the BTAs are a great benchmark for holiday standards and excellence, and we’re honoured that we’ve won in the following categories. We couldn’t have done it without you: 

  • Gold for Best Holiday Company to the USA
  • Gold for Best Holiday Company for Weddings & Honeymoons,
  • Gold for Best Holiday Company to the Caribbean and Bermuda
  • Silver for Best Safari, Wildlife & Nature Holiday Company
  • Silver for Best LGBT Holiday Company

Thank you for voting for us.

British Travel Awards 2016

British Travel Awards 2016

Virgin Holidays is proud to have won in the following categories in the 2016 British Travel Awards:

  • Winner – Best Holiday Company to the USA
  • Winner – Best Holiday Company to the Caribbean & Bermuda 
  • Silver – Best Weddings & Honeymoons Holiday Company
  • Bronze – Best Holiday Company to the Middle East
  • Bronze – Best Safari, Wildlife and Nature Holiday Company

Thank you for voting for us.

British Travel Awards - Winners 2015

BTA Winners 2014
  • Winner – Best holiday company Wedding and Honeymoons
  • Winner – Best holiday company to the USA
  • Winner – Best holiday company to the Caribbean & Bermuda

British Travel Awards - Silver 2015

BTA Silver Award 2015
  • Silver – Best holiday company to the Middle East

British Travel Awards - Bronze 2015

BTA Bronze Awards 2015
  • Bronze – Best national travel retailer
  • Bronze – Best cruise holiday retailer
  • Bronze – Best all inclusive holiday company

National Geographic - 2015

National Geographic Awards 2015
  • Winner – Best tour operator

Group Leisure Awards - 2015

Group Leisure Awards 2015
  • Finalist – Best Group Tour Operator – Long Haul

World Travel Awards - 2015

World Travel Awards 2015
  • Winner – World’s leading tour operator website

Globe Travel Awards - 2014

Globe 2014
  • Winner – Long haul travel

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Your holiday may be affected by travel restrictions or cancellations

The Foreign & Commonwealth Office UK have advised against all but essential travel. Depending on when you are due to travel, your holiday may be affected.

You’ll be away before you know it

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Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

For extra piece of mind, new bookings made before 31 May 2020 also have the flexibility to amend free of charge up to 31 December 2021.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

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Important information: We are working hard to help all of our customers, particularly those already on holiday or due to travel in the next 72 hours.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected.  

We are currently contacting all customers whose holidays have been affected to discuss their options. This means we’re only able to accept calls and messages from those due to travel in the next 72 hours. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

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If you still need to speak to us to change or cancel your booking, and you are due to travel in the next 72 hours, please log in to Manage my booking to call or message us.  You are our immediate priority.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. 

You can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. 

If you’re struggling to pay, you can delay any additional payments by choosing a new time to travel. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're good to go


Currently, your holiday will be going ahead as planned.

Rest assured; we will notify you as soon as we know if your holiday has been affected by travel restrictions or cancellations.

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

Thank you for your patience and understanding


We’re sorry to say that it’s taking much longer than usual to process your refund. It’s taking longer than we’d like as well. This is due to the number of requests being sent to us and our teams working from home.

We’re doing our best to help every customer, but we’re not able to always meet the 15, 45 or 90-day timeframes we originally stated for every customer. As always, we’re grateful for everyone’s patience and understanding. It means the world to us.

We'll be in touch soon


We’re keen to help you rearrange your holiday plans and our team are currently working through requests in order of departure. We’re helping those customers in June at the moment so please bear with us, someone will call you back.

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