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Due to the recent White House announcement regarding US travel for fully vaccinated visitors, our Customer Service team has long wait times.
If you have a USA holiday and would like to rebook you can do so here.
Our sales team are available to support with new bookings as normal over the phone

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Family Holidays in the Caribbean

Your holiday is in safe hands

Book with confidence. If things change, we’ve got you covered.

Whether it’s relaxing on a Caribbean beach with a cocktail in hand, a family adventure, or the chance to explore somewhere completely new - we’ve never needed a holiday more. But we do understand that taking that well-deserved trip can feel a bit, well, uncertain right now.
 

Don't worry, we've got you covered.

Our flexible booking policy gives you the freedom and peace of mind to book your holiday, knowing you can change it if you need to, without any admin fees.

Make unlimited date changes, switch your destination, or swap your holiday for a voucher to use any time up to April 2023. You can even transfer your trip to someone else if you want to by making a free name change.

Please note: The entry requirements for our holiday destinations can change at any time. Some Caribbean destinations require you to quarantine on arrival regardless of your vaccination status. You must familiarise yourself with the local Covid-19 restrictions for your holiday destination before making your holiday booking. Please contact us if you have any queries.

It remains a dynamic time for international travel and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. Circumstances where we will need to cancel your package holiday include:

  • UK Government restrictions make it illegal to travel abroad
  • The Foreign, Commonwealth & Development Office (FCDO) advise against non-essential travel at the time you are due to travel.
  • Your holiday destination is placed on the Red List and it becomes necessary to quarantine at a managed quarantine hotel on your return to the UK

It might also become necessary for us to cancel your holiday for operational reasons, and we will inform you as soon as possible if your holiday is affected.

In addition, if it becomes necessary to quarantine on arrival at your destination, you are entitled to receive a full holiday refund. We respect that many of our customers still wish to travel and so we will not automatically cancel your holiday. If you decide you do not wish to continue with your holiday, please contact us as soon as possible to discuss your options.

If your cancelled holiday includes a flight, you'll automatically receive an ATOL protected Refund Credit Note, a form of voucher which can be used to book a new holiday by 30th September 2022. If you don't use it by then, we'll send you a full refund anyway. 

Find your voucher in Manage my booking, make a note of the unique code and head over to our website www.virginholidays.co.uk to start planning your next getaway. Once you’ve decided where and when you want to go, simply apply your voucher code at the checkout.

Voucher terms and conditions apply. Please click here.

Of course, if you decide that you’d prefer a full refund instead of an ATOL protected voucher, just let us know as soon as possible and we will refund the cost of your holiday within 14 days, or alternatively please contact us to discuss how to rebook your holiday for a future travel.

If you’ve booked a holiday but the time doesn’t feel right, then you can cancel and receive a voucher instead. When you’re ready, simply use it to rebook a new holiday for travel any time up to 30th April 2023.

If your new holiday costs more than the value of your voucher, you’ll be able to pay the difference when you book. If the price is less, then we’ll refund the difference.

It’s a great alternative to cancelling your holiday for a refund, as you’ll keep the full value (less any non-changeable aspects from third parties) without losing your deposit or having to pay any cancellation charges, in line with our normal booking terms and conditions

To cancel your holiday and request a voucher, please get in touch.

You’ll be entitled to a full refund of your package holiday within 14 days if any of the following apply:

  • We cancel your package holiday
  • UK Government restrictions make it illegal to travel abroad
  • The Foreign, Commonwealth & Development Office (FCDO) advise against non-essential travel at the time you are due to travel.
  • Your holiday destination is placed on the Red List and it becomes necessary to quarantine at a managed quarantine hotel on your return to the UK

In addition, if quarantine restrictions are in place at your holiday destination for your planned holidays dates, you are entitled to receive a full holiday refund. We respect that many of our customers still wish to travel and so we will not automatically cancel your holiday. If you decide you do not wish to continue with your holiday, please contact us as soon as possible to discuss your options.

Are you ready?

As the world begins to reopen, we're all set to take you there. Where will you go next?

Why book with Virgin Holidays

Your holiday is protected

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk

ABTA - The Travel Association

Book with Confidence. We are a member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday.If you buy other travel arrangements such as accommodation only this protection doesn't apply

ABTA - The Travel Association - ensures our practices are amongst the best in the business ensuring that our customers get the most from their travel. We are a member of ABTA with membership number V2043.

A holiday is all about leaving your problems behind, relaxing, taking it easy. That's why we'd never let anything come between you and a brilliant holiday.

Spread the cost

It's easy to spread your holiday cost over a period of months by setting up a Direct Debit. 

It also comes with a guarantee which means you're automatically protected and can cancel your payments any time.

Set up your Direct Debit while booking online, by phone or in store, then sit back and relax knowing your holiday is paid for.

Your holiday is protected

Our people on the ground know how to look after you – and they do. Nothing is more important to us than your holiday happiness and safety. So we make sure our hotel partners are up to scratch.
And, as you’d expect, we’re ATOL and ABTA bonded.

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Your holiday may be affected by travel restrictions or cancellations

We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

You’ll be away before you know it

Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.

Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.

Latest Foreign & Commonwealth Office repatriation travel advice


Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.  

Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
 

How would you like to talk to us?

With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.

Stay tuned for the latest updates


Rest assured; we will notify you as soon as we know if your holiday has been affected by email. 

We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.

Let’s talk


If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.

For the latest information on Covid-19 you can check our FAQs here.

Payment flexibility


Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.

We're flexible with your holiday plans


We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 

We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there. 

Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.

You're holiday is going ahead as planned


If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.

Thank you for your patience and understanding


Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.

We'll be in touch soon


To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.

I returned early from holiday and have further questions?


You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.

I am currently on holiday and I need to speak to someone


The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .

or you can get in touch with our in-resort team during local opening hours

Find contact details for your location

Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com

If you are in the USA or Canada please email: USAreps@virginholidays.com.

Need help?

Talk to an expert

Call us directly

Feel free to call us directly on
01234 567784
Our travel experts are on hand to help you book your next holiday.

Send us an email

Feel free to email us directly on
XXXX@virginholidays.com
We will try to respond to your email within 24 hours.